SAP Service Owner for SAP´s Hybrid Solutions within Business Systems Management Job in Walldorf/St. Leon-Rot, Germany

Requisition ID: 189801

Work Area: Information Technology

Location: Walldorf/St. Leon-Rot

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


BSM is responsible for the complete life cycle management (building, maintaining and operating) of the internal end to end hybrid solutions and business systems landscapes, balancing innovations and stable operations. With our highly motivated international teams, we drive and execute all required activities based on an end-to-end approach and facilitate all functions like design, production, and service of those landscapes.

The implementation of latest technologies like S/4HANA and SAP´s Cloud products is the foundation of SAP´s digital transformation. We closely work together with the development teams at SAP on a variety of Co-Innovation projects and act as SAP´s first customer.


To strengthen our global team, we are looking for an SAP Technology Expert/ Technology Consultant with very strong project management and technical coordination skills, who will focus on the end to end operations of complete hybrid solutions. As Service Owner you will own the operation of a group of System landscapes as well as the integration with SaaS and PaaS solutions during the whole service lifecycle. In close collaboration with our stakeholder teams (interface between the LoBs, the Application and the Infrastructure units), you will work as project manager/technical consultant and you will be involved in SAP’s newest technologies.

Are you eager to learn and to grow in a challenging work environment and you do not fear new technologies? Then you are the right candidate for us!


  • Collaborate with all required stakeholders inside and outside of IT Services (e.g. LoB customers, IT Operations, Application Services, IT Technology Services, Multi-Cloud CoEs, Cloud Infrastructure Services) to operate SAPs hybrid solutions

  • Drive co-innovation with SAP´s development teams to integrate latest technologies in your landscapes

  • Be part of a highly motivated international team with colleagues in China, India, Germany, US and Mexico

  • Plan and coordinate maintenance schedules of business system landscapes in alignment with the respective SaaS, PaaS and IaaS teams and solutions.

  • Coordinate and deploy changes and enhancements

  • Monitor OLA and SLA compliance for the hybrid solutions

  • Provide capacity management to ensure the stability of the hybrid services

  • Regular status reporting

  • Provide consulting in case technical advice is required

  • Contribute/lead/consult internal projects and internal customers

  • Monitor and validate the operational quality of hybrid solutions


  • Professional education or study in Information Technology, Natural Science or equivalent

  • Advanced project management skills

  • Good IT infrastructure knowledge (hardware, network, file system, monitoring and backup tools)

  • Cloud Platform Knowledge (e.g. GCP, Azure, AWS) in an advantage

  • Hands-on experience in SAP Basis administration

  • Good overview about newest IT Technologies and SAP´s software solutions

  • Analytical skills and conceptual thinking

  • Excellent coordination and organizational skills

  • Team player

  • Advanced communication and presentation skills

  • Fluent in English and German

  • ITIL and/or PMP certifications are desirable, but not required


  • 2-3 years hands-on working experience in an SAP Basis environment(5 years to be considered for a senior position)

  • 1-2 years working experience in leading small or midsize projects

  • Experience of working within global teams and different time-zones/culture is a plus


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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