SAP Telecoverage Representative Job in Vancouver, Canada

Requisition ID: 185086

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The purpose of this position is to create interest and demand for SAP Education’s suite of course offerings and products by establishing timely and consistent communication with our customer base. The primary goals will be to;

  • Execute targeted outbound campaigns via phone, chat and email

  • Grow our targeted list of education consumers using both internal and external tools to increase the conversation around the value of education

  • Generate qualified sale leads

For targeted outbound campaigns, leads will be qualified according to the BANTS methodology, and handed over to Inside Sales using standard global process.

Campaign Execution & Lead Management

  • Assist in planning call and e-mail activities to generate Leads using the most efficient means, in collaboration with the Education Marketing, Delivery and Field Sales teams

  • Align with SAP Education’s Demand Council to ensure all campaign activities are supporting the needs of the larger organization.

  • Generate and Qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) as agreed with management

  • Pass qualified leads to sales resource for sales stage execution

  • Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports

Expanding the Learner Database

  • Establish a methodology to continually develop our list of individuals interested in SAP training

  • Leverage social media tools to establish new contacts and communicate education messaging and campaigns

Opportunity and Lead Nurturing

  • Support follow up on aging/stagnant leads and help to identify opportunities to re-energize back into an active sales cycles

  • Plan call and e-mail activities in close alignment with Inside Sales / Field Sales for most efficient opportunity acceleration

  • Drive ongoing nurturing of opportunities expected to enter active sales cycles in 6-12 months out as agreed with management

  • The DNA will have the same KPIs as the ISE, based on Pipeline & Revenue

Data entry in the IC Web Client/ CRM system

  • Document all the campaign execution and lead/opportunity management activities using the adequate systems correctly, work together with manager/expert as necessary

Training & Enablement

  • Participate in activities to enhance demand generation and product/solution skills

  • Be active part of either classroom, e-learning, virtual classroom or mentor-lead activities

  • Complete and qualify on all Level 1 enablement activities within 3 months and Level 2 activities in 12 months.


  • Minimum 3 years’ experience in Demand Generation or Inside Sales environment

  • Preferabley TeleMarketing experience, specifically high volume phone-centric work

  • High volume activity working environments, involving phone and a CRM / contact management system

  • Business level English: yesBachelor or equivalent business experience: yes

  • Master equivalent: no

  • MBA / Ph.D: no


Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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