SAP Digital Solution Training Specialist Job in Vancouver, Canada
Requisition ID: 186847
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Purpose and Objectives
SAP Analytics Cloud is a powerful analytics tool that helps businesses of all sizes do more with data. By transforming static data into actionable insights, we help businesses make better fact-based decisions, uncover hidden trends, and improve business performance quickly. The Digital Customer Success team drives adoption for SAP Analytics Cloud, enabling users to be successful in the product through digital content.
The Digital solution training manager will work closely with product experts, customer success managers, product marketing managers and product managers.
This role will be responsible for designing and executing the SAP Analytics Cloud webinar / digital curriculum. Excellent writing, editing, communications, presentation, teaching, human relations and interpersonal skills are required.
Major Responsibilities of the Position:
Design and develop training programs, responsible for the creation, implementation and delivery of SAP Analytics Cloud online webinars and courses and user groups
Plan, manage, coordinate and execute webinar programs and initiatives
Develop and implement guidelines and protocols for conducting webinars
Create, maintain and execute a webinar schedule
Work closely with the marketing organization to ensure the successful promotion of all webinars
Develop benchmark criteria to measure the effectiveness of the webinar program ( report to management) and implement improvements as needed
Work with other stakeholders (other speakers etc.) to make sure they are aware of the key talking points
Proactively identifies industry/persona education needs and potential new course options
Partner with internal stakeholders and liaise with experts regarding instructional design
Gathers feedback from customers, technical support, and customer success managers to ensure training programs are developed that maximize customer satisfaction and customer needs
Previous experience developing and managing digital training programs
Knowledge of webinar delivery tools (On24) a plus
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Demonstrated proficiency in communicating complex technical ideas in plain language to users
Project management skills
Strong writing, editing, and proofreading skills
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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