SAP SAP Customer Experience: Senior Customer Engagement Executive Job in Tokyo, Japan

Requisition ID: 185639

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Drive Value Realization

  • Understand customer needs, and how to leverage SAP solutions to address them.

  • Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP Customer Experience investment.

  • Consistently monitor account health, identify early warning signs for risk, and proactively address problem Effective Commercial Management

  • Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage

  • Retain current revenue footprint and look for expansion opportunities

  • Work closely with administration and renewals to ensure renewal forecasts are executed on‐time. Build Account Relationships

  • Develop trusting and deep relationship with multiple stake‐holders.

  • Understand various levels of customer organization (C‐Level, System Admin/User, Marketing, Finance, IT,etc.)

  • Advocate for and become voice of customer within SAP; understand competitive threats and utilize proper escalation channels to help customers during times of need. Manage Reference ability

  • Drive customer references and business transformational stories across accounts.

  • Establish success metrics, annual goals and key objectives agreed with the customer. WORK EXPERIENCE AND QUALIFICATIONS:

  • 7-10 years of experience in the following areas:

  • Commercial experience including experience developing account management plans Experience in Sales, CRM, Digital Marketing and E-Commerce.

  • Experience managing complex customer engagements

  • A self‐starter, with energy, drive and the ability to manage multiple priorities. Experience acting as a trusted and strategic advisor to customers Strong knowledge of SaaS models and Cloud mindset.

  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.

  • Bachelor equivalent: Mandatory

  • Master’s/MBA equivalent: Nice to Have


Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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