SAP Customer Engagement Manager(Osaka) Job in Tokyo, Japan

Requisition ID: 190252

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Customer Engagement Support Manager DBS


  • As a representative of SAP Service & Support, you will be mainly responsible for SAP Large Enterprise customers and provide value of SAP Service & Support offerings.

  • Ensure customers understand the value of SAP Service & Support offerings.

  • Ensure your customers stay on SAP Service & Support with high satisfaction.

  • Ensure you understand customer’s top issues/challenges and position right SAP Service & Support engagement plan.

  • Maintain good relationship with customer’s C-level and senior management level as a trusted advisor.


  • Strong customer-focus minded and customer management competency

  • Analyze customer situation and develop an engagement strategy

  • Identify customers’ pain for both of visible/invisible cases

  • Can promote SAP new services in both on-premise and cloud solution.

  • Highly sophisticated communication for engaging and maintaining the relationship with customer C-level and senior management level.

  • Self-starter and strong sense of ownership and openness to new challenges and changes


(Any one of those is applicable)

  • Experience of Solution Service business as sales or pre-sales over 5 years

  • Experience of implementing an ERP package as a project lead or Project manager.

  • Experience of cloud service delivery

  • Experience of delivering support and service in the IT industry with ITIL or ALM

  • Experience working in a leading or management role of a customer support organization in the IT industry


  • Presentation / communication / negotiating skills

  • Seniority / diplomatic character

  • Program & Project Management

  • Highly trained and experienced account management skill

  • General knowledge about ERP systems (ERP applications, OS, DB, others) desirable

  • Business English

  • Native or fluent Japanese


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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