SAP Working Student: Mission Control Center - MCC Cloud Support EMEA Job in St. Leon-Rot, Germany
Requisition ID: 187379
Work Area: Customer Service and Support
Location: St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
As a key part of SAP Digital Business Services (DBS), one goal of Mission Control Center (MCC) Cloud Deployment Support is to drive critical customer situations for cloud-only and hybrid (cloud and on-premise) solutions from a critical exception mode back into a “business as usual” engagement. In addition, MCC Cloud contributes to safeguard Cloud retention and renewals by providing a superior customer delivery experience.
EXPECTATIONS AND TASKS
You will be part of a highly-motivated team, responsible to overcome escalated critical customer situations related to Cloud products. As a working student in MCC Cloud EMEA your main tasks include:
Support on weekly Cloud Reporting
Quality Check assurance
Review internal EMEA Jam with follow-up activities
Project assistance on demand
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Student at a university or a university of applied sciences
Preferred fields of study: Business Administration
Computer skills MS Office, mainly Excel, Powerpoint
Language skills: Fluency in English and German written and spoken
Soft skills: very good communication skills, working in virtual teams
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.
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WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.