SAP Senior service coordinator: Automation, Innovation and Operations for global cloud backup Job in St. Leon-Rot, Germany

Requisition ID: 185185

Work Area: Information Technology

Location: St. Leon-Rot

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Cloud Infrastructure Services – Infrastructure Operation (CIS-IO) is the delivery unit of internal infrastructure (servers, network, storage and backup) for SAP cloud units like Hana Enterprise Cloud, SAP Cloud Platform, Human Capital Management, ...

CIS-IO currently has a great opportunity for a “Senior service coordinator: Automation, Innovation and Operations for global cloud backup”.

The Data Management Backup team is an international team with the responsibility for the operations of the SAP global backup landscape.

Together with colleagues in locations worldwide and the support of Service Providers, the team secures the backup and restores capabilities of thousands of SAP systems and tens of thousands of servers.

The Data Management Backup team is working with innovative technologies like deduplication and snapshots. It is permanently monitoring thousands of backups per day and managing a data volume of several ten thousand TB. The team is permanently looking for new and innovative technologies and improvements as well as further automation.


  • Enable smooth operations of SAP global cloud backup landscape, securing high delivery availability. Includes remotely building backup infrastructure within new data centers.

  • Coordinate providers and optimize processes to enable smooth delivery of SAP global cloud backup service

  • Interact with internal stakeholders (e.g. cloud units; includes management levels) concerning processes, service quality, …

  • Drive projects to tweak the global organization and global processes

  • Participate within end to end automation and innovation projects; e.g. development of backup service for public clouds


  • Bachelors degree or equivalent experience

  • Good verbal and written communication skills in English and German

  • Flexible, self-motivated and able to work independently in a fast paced and multi-cultural organization

  • Technical knowledge about hardware and software products for backup / storage is a plus

  • Automation mindset (experience is a plus)

  • Process thinking, economical thinking

  • Good interpersonal skills


2 – 4 years of relevant experience in backup / storage area or service coordination or audit area or process area preferred.


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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Successful candidates might be required to undergo a background verification with an external vendor.

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