SAP Junior Cloud Support Engineer for SAP Cloud Platform Job in Sofia, Bulgaria
Requisition ID: 176229
Work Area: Software-Design and Development
Expected Travel: 0-10%
Employment Type: Full time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives
PURPOSE AND OBJECTIVES
As a frontrunner in delivering a reliable Cloud offering, our Development organization has the responsibility not only for development but also for the successful operations of our services.
We establish a Service Engineering Team in our organization that shall proactively drive continuous improvement of the whole productive landscape and actively participate in problem investigations. With their broad technical knowledge about the infrastructure, the services and the platform, they are able to solve incidents, drive and implement automation and develop central tools.
The mission of the team is to provide, protect and improve the software and systems behind productive services on SAP Cloud Platform (SAP CP) with an ever-watchful eye on their availability, performance, and capacity.
We are looking for new talents to join our Service Engineering team responsible for the availability and support of services on SAP Cloud Platform.
EXPECTATIONS AND TASKS
As a Cloud Support Engineer in the SAP CP Service Engineering Team you will have the opportunity to operate, support and tackle complex problems, analyze performance issues, proactively monitor the service behavior and identify areas for improvement, develop tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies.
Perform troubleshooting and reading system logs to identify and solve support issues
Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
Work with the development teams to help them understand the outputs from Post Mortems to improve their products.
Build infrastructure and platform monitoring by gathering system metrics and implement tools for recoveries.
Troubleshoot availability/performance problems and build software-based solutions to prevent recurrences.
Participate in the weekend and overnight on-call rotation.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
BSc degree in Computer Science or related technical field
Good understanding of modern cloud architectures, e.g. AWS, GCP, Azure
Experience with network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing
Experience working in Unix/Linux environments and basic experience in scripting and/or programming
Excellent communication skills – precise, based on facts
Affinity to quickly analyze and solve problems in a worldwide team setup
Working efficiently in emergency situations
Fluency in English
Knowledge of Java, REST and proven programing experience.
Experience operating / developing systems in the cloud.
Expertise in analyzing and troubleshooting large-scale distributed systems.
In-depth knowledge of operating systems and network architectures.
Experience working in a multicultural, worldwide team setup
- Experience in production service troubleshooting.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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