SAP Senior Systems Engineer Job in Singapore, Singapore
Requisition ID: 178613
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP SuccessFactors is seeking a Senior Systems Engineer , for that unique professional who thrives on solving problems and is excited about taking on new challenges, working with new clients, and keeping up with new technology. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.
Key Areas of Responsibility
Create and manage projects and coordinate project teams.
Provide level 3 Linux and Windows systems/storage/network support.
Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
Respond to escalated support requests and provide expert advice and troubleshooting.
Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately.
Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met.
Create high quality technical documents quickly and accurately.
Provide after-hours and weekend support on a rotational basis and as needed.
Incident & problem management experience and the ability to coordinate required resources to respond to complex IT issues.
Strong troubleshooting skills and the ability to apply those skills to assist troubleshooting of a wide range of information systems and applications
Strong engineering and administration experience with Cisco networking, Linux and Windows Operating Systems, and VMware.
Strong experience with storage SAN/NAS management specifically in NetApp and EMC ExtremIO
Strong Experience in Suse/Solaris/Red Hat/Ubuntu/Cent OS/Windows 2008, 2012 and 2016
Strong Experience in Unix Administration and Cluster Technologies
Strong hands-on experience with scripting and configuration management tool
Strong Familiar with Security and Compliance standards
Strong Knowledge in TCP/IP and other Network fundamentals
Strong in System performance tuning
Strong experience with Cryptography and Kerberos
Strong experience with Unix/Windows interoperability, AD integration, and CIFS/Samba file sharing
Strong Experience in High Availability and Disaster Recovery Solutions
Strong hands on with Unix Networking Services (NIS,DNS,NFS,FTP,SMTP)
Strong experience with MAIL preferably Cisco Ironport and Barracuda
Strong written and verbal communication skills
Experience on Network monitoring tools like Solarwinds NPM, HP Openview, Wireshark, CA Specture, Splunk
Possesses an in-depth knowledge of technology and is able to present and advise the business implications of a particular solution or a change in technological direction. Is able to routinely apply business insights to guide and influence the design of technically robust solutions.
Proficient in using MS Office, MS Project, and MS Visio.
Education & Qualification / Skill &Competencies
Bachelor’s Degree in IT / Technology
ITIL Foundation v3 and/or additional Intermediate ITIL related certifications
Strong interpersonal and communication skills also in English
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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