SAP Technical Support Diploma/Student Intern - Shanghai Job in Shanghai, China

Requisition ID: 183596

Work Area: Information Technology

Expected Travel: 0%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE

SAP Digital Business Service protects customer's investment and enables continuous improvement. Established in 2004, Solution Operations Support China is playing an important role within SAP Active Global Support and has since become the fastest growing location globally. With our help, customers can manage the technical quality of their solution landscapes and adapt their existing SAP solutions to the ever changing market conditions and business requirements. With our global delivery model, CoE from China are helping our top global customers in Asia Pacific, Europe, U.S. and Latin America. During the past years, we have achieved excellent business results and received high customer recognition.

EXPECTATIONS AND TASKS

  • Support local and international key accounts through whole lifecycle of projects by delivering onsite and/or remote services, e.g., business analysis, risk assessments, technical and functional business process improvement, and system operations.

  • Ability to write technical design specifications based on functional design specification according to customer requirements.

  • Testing and debugging of applications based on test cases.

  • Manage critical customer situations.

  • Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.

  • Optimize SAP solutions through continuous improvements over a product’s lifecycle.

  • Deliver knowledge transfer sessions to SAP employees and customers.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor degree or above in major of Computer science, Software engineering, and IT related.

  • Be able to communicate in English.

  • Detail-oriented, excellent analytical skills and effective problem solving skills.

  • Strong and convincing personality for interaction with customers.

  • A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.

  • Being able to work under pressure, in critical situations and under tight deadlines.

  • Enjoying working in a diverse cultural environment; open minded and culturally sensitive.

Work days required in a week: 3 days

Duration: 6 months

Graduation Year: 2019

Work location: Shanghai

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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