SAP Support Associate Job in Shanghai, China

Requisition ID: 188066

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Languages known:

  • English: Fluent in written & spoken English.

  • Mandarin: Fluent in written & spoken Mandarin.

Employment Type: FTE

Job Location : Shanghai, China

Company Description

As market leader in enterprise application solution, SAP help companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Purpose & Objectives

Services and Support Technology is a part of global Digital Business Services (DBS) organization in SAP. We closely cooperate with our Global team and local development teams for fast innovations in support delivery, services transformation, continuously improve customer support experience by delivery next generation support solutions and services applications running on SAP cloud platform (SCP) and on-Premise backend systems.

As one important team for transformation and innovation, we run DevOps with development teams by leverage application quality and secure level, continuously deliver innovations via automatic pipeline, also keep DBS analytic platform infrastructure running.

We are looking for research oriented and innovative Quality Engineers to join this fast-growing team, especially for the cloud product development area, by developing and executing manual and automated tests to ensure functional and non-functional requirements (performance, resilience, scalability, usability, security, and corporate compliance) are satisfied.

Expectations & Tasks

  • Identifying possibilities for test automation, and work on tooling & process required for adapting test automation;

  • Working with scrum team to drive improvements in overall quality, automation and testing processes practices;

  • Create automated regression tests and extend to include coverage for new functionality;

  • Threat Modeling and validating compliance to corporate security requirements

  • Analyzing problems and tracing the root cause of a failure or problem; work with DEV team to provide comprehensive explanation of how to reproduce the problem and how the root cause was identified;

  • Staying abreast of the latest developments in technology and support delivery process, run continues integration pipeline and keep each stage work as expect;

  • Managing the definition, implementation, and integration of quality principles into the design and software development processes;

  • 10% - 15% work over weekend (weekend OT) is expected;

  • 0% - 6% cross-region business trip may require;

Educational Qualifications

  • Bachelor or Master Degree in computer science, software engineering, statistics, mathematics, or relevant information technology area;

  • Excellent communication skill in both Chinese and English;

Skills & Competencies

  • Has sense to work in a cross region international team, and take cross-team roles;

  • Experience in test-driven development, unit testing, functional testing, system integration testing and regression testing

  • Experience with testing algorithms and automation frameworks

  • Knowledge in aspects of non-functional testing approaches and tooling

  • Experience testing highly available, high throughput, distributed systems deployed in the cloud

  • Experience working in a ContinuousIntegration / ContinuousDelivery environment and the associated processes and tooling

  • Understanding of privacy and data protection regulations

  • Embrace the Agile process, be self-empowered, take ownership of, and responsibility for your work; collaborate and communicate effectively with team members and other teams.

  • Ability to adapt to new challenges and an evolving technology stack

  • Excellent written and verbal communication skills



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations :