SAP Operation Intern Job in Shanghai, China

Requisition ID: 190578

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As an intern in our Shanghai scrum team, you will support our internal colleagues with ticket handling as well as testing our deliverables. The scrum team is responsible for providing the data foundation for all reporting in context of customer incidents, installations as well as service orders.

Main tasks include:

  • Monitor and initial response to new incoming tickets for all the our categories.

  • Check whether the predefined questionnaire of issue description is filled.

  • Able to answer some consulting questions.

  • Stop ticket handling process towards enhancement / change requests from the ticket creator.

  • Reproduce the issue described in the ticket.

  • Distribute tickets to proper components / categories.

  • Centrally track the status of those support tickets created for the received ITD tickets.

  • Coordinate and support authorization apply for support colleagues and remind our developers to update those tickets asap.

  • Provide statistical data for our ticket handling status if required.

  • Test our reporting deliveries.


  • Senior Year major in technical/scientific field

  • Good English communication skill

  • High level of curiosity, motivation and willingness to learn new technologies

  • Strong team player

  • Ability to deal with multiple projects in parallel


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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