SAP Multi Cloud - Customer Engagement Manager Job in Shanghai, China

Requisition ID: 187064

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Description Overview

While SAP will maintain its own IT infrastructure to serve customers end-to-end, SAP will never become a major infrastructure provider at the scale of Amazon, Microsoft, Google, or AliCloud. Instead, we’re following a “Multi Cloud” strategy, closely partnering with all major public cloud providers by enabling SAP’s solutions to consume their services and technologies, as well as by adapting SAP solutions to run on their platforms.

The SAP Multi Cloud Customer Engagement Manager (CEM) is responsible for ensuring that SAP’s internal teams maximizing value from their Public Cloud adoption. In this role, you will be responsible for developing and maintaining strong relationships within the global SAP organization from senior executive through individual public cloud end-users, to drive and accelerate the successful adoption of public cloud.

Duties and Responsibilities

  • Regularly engages with customers, manage customer relationship post on-boarding, ensure high levels of satisfaction, address issues

  • Develop strategic LoB roadmaps for achieving public cloud adoption

  • Provide the processes, tools and resources necessary for the customer to succeed (through functional groups), provide best practices

  • Monitor adoption progress, benchmark performance, establish KPI’s

  • Supports key measures/ major transformation efforts (e.g. demand management process, budgeting, services procurement)

  • Collects LoB requirements and channel requirements to providers, drive realization

  • Maintain communication with SAP Multi Cloud functional groups to resolve customer’s issues (e.g. Architecture, Operations)

  • Maintain communication channels, e.g. JAM, Info Sessions, Newsletters, “Success Stories”, Starter Packs, FAQs, etc.

Basic Minimum Qualifications

  • Master’s Degree

  • Proficient in English and Mandarin

  • Excellent oral communication skills

Preferred Qualifications

  • 1-3 years of Customer Management / Customer Success Management experience

  • 10 years of overall business experience

  • Good understanding of SAP organization and company culture; previous work experience/ personal network in major cloud related LoBs such as MCD/HEC, SAP CP

  • Strong track record of multi-tasking/being highly organized

  • Experience in inside sales, account management, SaaS renewals

  • Partner Management or contract negotiation experience on either the buy or sell side

  • Analytical, and commercial savvy

  • Strong negotiating skills

  • Problem solving

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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