SAP Incident Solving Analytics Diploma Student / Intern - Shanghai Job in Shanghai, China

Requisition ID: 193910

Work Area: Information Technology

Expected Travel: 0%

Career Status: Student

Employment Type: Intern


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Team: Global Functional Area NetWeaver Core

Job Title: Support Associate for Incident Solving Analytics

Tasks and Responsibilities:

  • Run various reporting from internal systems for customer support related data, and perform first level analysis

  • Solve customer issues in certain areas according to the given procedures

  • Monitor customer incidents and real time expert chat requests, identify critical issues and trigger internal stakeholders to take appropriate action

  • Report to Global Functional Manager and Support Team Managers in Product Support NW Core GFM Area the status and progress of business operations


  • Foreign language: Good English reading and writing skills, good listening and speaking skills are preferred

  • MS Office skills: Good Excel skills with VBA skills preferred

  • Location: Zhangjiang Hi-Tech Park, Pudong, Shanghai (上海市浦东新区哈雷路金科路2889弄长泰广场D栋SAP公司)

  • Working time: 8:00-17:00

  • Working for 5 days a week is preferred, minimum 3 working days per week

  • Other skills & competencies: open minded, multiple tasking, team player, self-motivated and result driven


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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