SAP Technical Quality Manager/Engagement Lead (Tqm/El) Job in s-Hertogenbosch, Netherlands

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Company SAP

SAP’s vision is to help the world run better and improve people’s lives. As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple. We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

SAP Premium Engagements

SAP Premium Engagements being SAP MaxAttention and SAP Active Embedded offer our customers the highest level of engagement available within SAP: Accompanying digital transformations, implementation projects, creating best - run operations as well as initiating Innovation opportunities within our largest customers. These are entirely tailored, multi-year partnerships, offering our customers access to our global teams of experts across our product & solution portfolios.

Role of Technical Quality Manager/Engagement Lead (TQM/EL) with SAP Premium Engagements

The aim of this role is to give customers a long-term relationship. The TQM/EA is a critical role driving the success and the value of the delivery of SAP MaxAttention or Active Embedded engagements. In this role, you are responsible for customer satisfaction, drive and evolution of the engagement as well as its alignment with customer expectations, value objectives and clear alignment with other SAP teams engaged with the customer to create a seamless experience. Internally to SAP, the role is also responsible for the delivery, renewal and growth of the contract in place. To deliver value in the Premium Engagement the TQM/EL has to understand the underlying business requirements of a customer.

Tasks & Responsibilities:

  • Lead strategic initiatives

  • The TQM/EA is able to lead strategic initiatives successfully, that have a significant impact to the success of both the customer and SAP.

  • Execution and management of the engagement

  • It includes review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business.

  • Technical evaluation and documentation of customer situation

  • The TQM/EL gets a detailed understanding of the customer situation, including SAP solution landscape (on-premise and cloud) and roadmap, core business processes, interfaces, critical projects and top issues and makes sure they are well documented.

  • Anticipation and identification of risks and top issues

  • Anticipation and identification of technical risks and top issues.

  • Drive prevention of risks and resolution of issues and top issues according to engagement deliverables

  • Operations, Innovation and Services delivery

  • The goal of engagements is to implement and improve operations and bringing innovations without disruption into the customer landscape and processes.

  • Engagement Extension and Renewals

Experience:

We are looking for an experienced professional with multiple years of experience in managing strategy-oriented customer engagements, strong (SAP) technological expertise, strong industry background and the ability to apply this expertise to specific customer business situations.

  • Master degree or equivalent preferably in business/economics/computer science/mathematics/physics.

  • Requires 5-10 years of relevant professional experience including extended SAP Product experience. Good understanding of the SAP technology and understanding of SAP Business Suite/tools (e.g. SAP Solution Manager).

  • Retail/Wholesale or Insurance/Banking or Manufacturing/High Tech background is a plus.

  • Proven record of leading teams and the managing stakeholders as well as collaborative is a must.

  • Perspectives on current business and IT trends and their impact on business strategies with specific focus on current and future SAP Solutions and game changers.

  • Seniority for C-Level communication/presentation, negotiation skills, business acumen.

  • Ability to build trust based relationships and strong networks in customer IT/Business and SAP Ecosystem.

  • Language: Both Dutch and English fluent

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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