SAP Global Account Director - SAP Strategics Account Job in s-Hertogenbosch, Netherlands
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Global Account Executive Expert, commonly known as “Global Account Director (GAD)” is the sales and account lead assigned to SAP Strategic Customers and helps deepen and expand the SAP engagement.
Task and Expectation
He/she is accountable for global revenue growth, the end-to-end satisfaction, and referencability of the strategic account throughout the customer lifecycle. The individual will lead and coordinate SAP’s efforts across all lines of business (Sales, Consulting/Services, Active Global Support, development, IVE, IBU, Marketing, and partner management...).
Orchestrating all SAP parties around a single, clear articulated 2-3 year account strategy.
To drive toward success, the GAD ensures three critical elements are in place: a customer validated multi-year roadmap, an associated account strategy and annual plan, as well as effectively deploying and executing against the customer-SAP agreed governance model (including the assigned Executive Sponsor).
He/she is ultimately measured by growth in overall revenues, protecting the maintenance base, and increasing the NPS over time. The targets and priorities are set with the Regional SCP Head and that region’s MU / COO.
Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels (including OEM).
He/she will be the Sales lead on the this SAP Strategics account with primary focus on Cloud and License growth in partnership with Services Sales driving services growth.
Coordinates all customer- facing functions, including executive sponsor engagement, HQ strategy visits, DT workshops, etc., all to achieve tighter more profitable business plans, thus increasing customer satisfaction and further solidifying the GAD’s position as a trusted advisor.
Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer.
Drives and identifies co-innovation opportunities, then facilitates moving from pipeline to delivery of the opportunities.
Develops long term c-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged.
Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LOB’s and strategic engagement with SI partners.
Proactively identifies customer problems and proposes SAP solutions in addition to those already identified.
Influences and leads a virtual team of resources from various LoBs, functions and geographies.
Drives revenue growth across all SAP LOBs throughout the customer lifecycle.
Creates barriers to entry for competitors, protecting SAP’s customer base.
Drives adoption of and protecting premium support services.
Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery.
10 years of business experience in Sales or Consulting with complex business software / IT solutions
5 years of deep industry/domain expertise
5 years of Large Account Management experience / leading account teams
Strong knowledge of the complete SAP offering (including Service and Support)
Several years as (Associate) Partner at System Integrator (e.g. AC) or
Several years of Business Consulting Management or Value Engineering
Knowledge of financial, competitive, regulatory environment (as applicable)
Experience with long term planning of resources, technology and account structure
Exceptional communication skills
Business level English and regional language
Bachelor’s or master’s degree
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