SAP Global Customer Support Specialist - Managed Services Job in São Paulo, Brazil

Requisition ID: 187375

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

PURPOSE AND OBJECTIVES

  • SAP Services helps customers to Run better by Application Management Services which gives

  • customers access to professional SLA based support for their productive solutions. Supporting

  • our growing business we are enhancing capacities in our Global Customer Service Center for

  • Application Management Service Customers and looking for a team member which will service

  • requests from customer all over the globe, integrate and dispatch with world wide support teams

  • and project managers and help define support processes for customer engagements.

EXPECTATIONS AND TASKS

  • Work with SAP Ticket System Solution Manager

  • Edit and process requests from the global responsible customer project leads and consultants

  • Master Data Management incl. contract creation

  • Edit and process requests from employees from other locations

  • Edit access requests and allocate roles in the ESP Ticket System (SolMan 7.2)

  • Definition of ticket inbox and processing scenarios for customers

  • UAM – Creation of users and 1st level support

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Successful completed commercial apprenticeship (equivalent apprenticeship also welcome)

  • Very good language skills in Spanish, Portuguese and English

  • Open, friendly and service-oriented behavior on the phone and via email

  • Basic knowledge of SAP software desired

  • Profound knowledge in MS Office and open for working with tools related to modern office communication

  • Reliable and independent working style

  • Team player

WORK EXPERIENCE

  • First work experience in a service center and with customers is necessary

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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