SAP Concur Expense Project Consultant Job in São Paulo, Brazil

Requisition ID: 186096

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Position Description:

The SAP Concur Implementation Project Manager is responsible for implementing SAP Concur services and Service Administration procurement. This includes fulfilling the roles of project manager and functional expert in the implementation and provide service solutions to the client. These include, but are not limited to, project management, solution design, hands-on service configuration, client project team training, best practices considerations, clients’ cases follow up - solutions and client testing/validation support, service administration delivery. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. This role will act as Service Administration source for several Projects.

Responsibilites:

  • Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur implementation methodology and provide Service Administration to clients under his/her care / Quickly and effectively gather client’s business requirements to design and configure SAP Concur services / Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones / countries

  • Creatively design solutions for complex requirements / Develop and maintain strong functional and technical product knowledge

  • Effectively communicate and work with internal and client project teams, international and multi-cultural clients / Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely

  • Conduct effective training and product demonstrations with clients at their location or by placing calls remotely / Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline

  • Provide contributions to SAP Concur project methodology and document library / Provide updates on client statuses and escalate issues while maintaining control of the project

  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities / Meet or exceed deployment productivity and quality metrics / Deliver outstanding client service to achieve high implementation survey scores

  • Work effectively with peers, other departments and management

  • The position will require visit to client’s facilities, as needed, working from SAP Concur offices in Mexico, as needed, work Service Administration duties to fulfill client requirements

Education, Experience & Training required:

  • Four-year degree in Systems Information

  • Experience in Accounting/Administration/Finance a plus

  • SAP FI Certified, ABAP knowledge highly desirable.

  • English / Spanish / Portuguese mandatory

  • Minimum of 4 years of experience implementing SAP financial or hosted applications

  • Minimum of two years of project management, consulting and/or software implementation experience

  • Implementation experience with SAP Concur services would be preferred / Experience in client-facing/service roles / Experience with financial applications and knowledge of accounting processes

  • Strong organizational skills and ability to deliver on commitments

Job Specific Specialized Knowledge & Skills:

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues

  • Proven negotiation and presentation skills / Strong technical aptitude and ability to understand technical concepts quickly

  • Implementation methodology experience

  • Ability to persuade and influence / Excellent organizational and planning skills

  • Ability to work productively in a fast-paced, ever-changing environment

  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

  • Ability to prioritize and manage workload to meet deadlines

  • Ability to guide clients thru methodology and offering of best practices

Critical Performance Competencies:

  • Accountability

  • Listening

  • Planning and Organization

  • Attention to Detail

  • Business Acumen/Strategic Business Perspective

  • Communication and Influence

  • Adaptability/ Flexibility

Value Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity

EEO:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)

SAP Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40 hour work week to accomplish performance objectives. With that, SAP Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

SAP Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within SAP Concur are customer facing so written, verbal and interpersonal communications skills are required for the majority of opportunities with SAP Concur.

Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that SAP Concur is a publicly traded company and working towards building a great, enduring company.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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