SAP Product Support I - ERP SD Intern (Estagiário) Job in São Leopoldo, Brazil

Requisition ID: 184762

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

POSITION SUMMARY

Intern position to work in SAP Product Support area with Sales and Distribution product. We are looking for a Support intern who is driven by a desire to provide outstanding customer service.

The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in helping resolving our customer’s issues related to the implementation, deployment, functionality, and usage of SAP Products.

The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

EXPECTATIONS AND TASKS

  • Support the team with monitoring of incoming incidents, daily dispatching, queue management and other activities.

  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services

  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

  • Root Cause Analysis of reported incidents

  • Call deflection (productizing knowledge, moderating forums, knowledge sharing, etc.)

  • Participation in global projects around support processes, infrastructure requirements and quality assurance

  • Report errors to Development

  • Provide consulting for customers on procedural issues and queries

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University students enrolled in Information Technology, Computer Science, Engineering or related areas

  • Knowledge in Object Oriented Programming (Java, C , ABAP/4, etc.) is desirable

  • Knowledge in SAP ERP Business Processes would be a benefit

  • Good customer focus and communication skills (oral/written)

  • Problem solving/analytical skills

  • Fluent in English

WORK EXPERIENCE

  • No previous experience required

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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