SAP Customer Interaction Center Intern (Estagiário) - 2 Openings! Job in São Leopoldo, Brazil
Requisition ID: 188013
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
This is a unique opportunity to be part of a global team that supports SAP customers within an organization that acts as an interface between the customer and technical support across Latin America, Canada and the rest of the globe. The Customer Interaction Center is a central point of contact for non-technical customer queries ranging from usability of SAP´s Support Portal and escalation of critical issues to the proactive delivery of customer info sessions. Utilizing exceptional communication skills, the core function of the Customer Interaction Center is to obtain real-time business information relating to customers’ technical problems.
EXPECTATIONS AND TASKS
·Evaluate (from a business perspective) how the customer’s technical issue affects daily business processes
·Manage customer expectations in accordance with established SAP processes and procedures
·Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner
·Assist the customer with a range of queries relating to system access, software download, User Id, license
·Proactively assist customers navigate the SAP support portal and make the best use of SAP support
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
·University students currently studying Information Systems, IT Management, Business Administration, International Trade or related.
·Knowledge of Business Processes would be a benefit
·Excellent customer focus and communication skills (oral/written)
·Problem solving/analytical skills
·Flexible approach to work in a team environment
·Fluent in English
·Intermediate Spanish skills or better
·Ability to work well under pressure demonstrating exceptional organizational skills
·Self-motivated, team player, proactive and solution oriented individual
·Previous experience working in a customer facing environment is a benefit
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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