SAP Cloud Support SuccessFactors Intern (Estagiário) Job in São Leopoldo, Brazil

Requisition ID: 183681

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


The Cloud Product Support organization is serving as the fundament for the Digital Business Services organization. The team will now be extended to support the growing number of SuccessFactors, SAP Business ByDesign customers, Cloud for Customer (C4C) and Sports & Entertainment.

For the extended responsibility we need additional colleagues who are looking for new challenges and can both deliver excellent customer support as well as drive call deflection activities and projects.


  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

  • Root Cause Analysis of reported incidents

  • Create knowledge documentation, perform knowledge sharing, moderate forums, etc.

  • Participation in global projects around support processes, infrastructure requirements and quality assurance

  • Report errors to Development

  • Provide consulting for customers on procedural issues and queries


  • Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)

  • Proficiency with PCs and desktop software

  • Knowledge with Business Processes would be a benefit

  • Bias for action and initiative

  • Problem solving/analytical skills

  • Systematical, communicative and creative focus

  • Flexible approach working in teams as well as environment

  • Advanced English, Spanish is an advantage


No previous experience required.


Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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