SAP Business Support Manager - KSA Job in Riyadh, Saudi Arabia

Requisition ID: 190803

Work Area: Sales Operations

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Founded in 1972, SAP is the world´s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking a Business Support Manager.


Project / Program Portfolio Management

Internal Project and Program Management for large, complex projects and programs

Special Projects addressed as required

Accountability for timeline, quality and execution

Reporting Vision/Architecture: Develop reporting standardization and drive Standardization & Optimization of Reporting Processes

Understand Key Metrics & Requirements of the Business and be a competent Decision Partner

Strongly cooperate with other departments and lead assigned project teams

Partner Management

Provide pro-active and value added Services to our Customers to steer there Business most efficiently

Share Best Practices, Drive Efficiency & Simplicity

Support knowledge sharing initiatives (i.e. Focus Groups, FSP Moderators, Mentoring, Education, etc.)

Liaison with Global Services, HR, Corp Finance, Corp Communications, etc.

Provides thought leadership regarding consultant/ mgmt excellence initiatives

Transformation & Change Mgmt; Skills Transformation & Enablement (Certification, Value University)

Productivity tools (Reporting / Analytics, Consulting Sandboxes, Business Apps Development, Knowledge Mgmt)

Communication Planning

Delivery Optimization - Support ongoing operational excellence of our delivery organization including change management activities, providing meaningful metrics / analysis, and optimizing related processes

In the Resource Management area:

Strong cooperation with other departments and executive stakeholder

Co-ordination with Regional Process Owners (RM Heads)

Manage the consolidation and prioritization of country development requests from all Regions

Act as the contact for the handoff of Globally approved , prioritized country requirements to SAP

Manage and maintain global processes, and ensure global alignment and consistency

Ensure global process related activities by Regions

Represent definition of external interfacing requirements from a global perspective; review design to ensure global alignment and consistency

Responsible for execution of staffing including escalation resolution

Enforces alignment with other areas

Resources on Demand

Staffing & Support Execution Including reports and analytics

Manages resourcing for specified practice area (beyond mere execution of roles)

Manages Critical Initiatives, Tasks and Program without heavy Guidance

Additional Information

You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.


Functional Experience

Experience as Business Support Specialist

Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches

Experience in strategic thinking and conceptual design of highly complex projects & programs


Experience in leading a team that you don’t directly manage

Experience in decision making within own area of responsibility / project

Execution of appraisal sessions, conflict management, motivation of own team

Experience in leading virtual teams cross-boarder



Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience

English: Fluent

Professional Training & Certification

Training in Acting as a Manager (e.g. leading a team, cascading strategy, people development, internal processes & tools) (recommended)


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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