SAP Service Consultant for Travel Booking Tool - SAP Concur Job in Prague, United Kingdom
Requisition ID: 189611
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about SAP Concur:
Employs over 6900 people worldwide
Serving over 45 million of users in more than 150 countries
Rewarded by Glassdoor as one of the best places to work in 2016
The SAP Concur Service Consultant a product expert supporting our SAP Concur Travel customers. A successful individual in this position will provide ongoing consultancy and assist with maintenance on customers’ core system configurations, help clients stay abreast of planned updates and new features while managing their expectations by understanding the key business drivers and their prioritization.
The Service Consultant must be already living in the Czech Republic and considering a relocation to the Capital City, Prague, or be already located here.
Provide consultancy on client’s travel solution according to the needs of the customer and within scope of SAP Concur’s products/services. Help modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
Provide guidance and position best practice recommendations to the customer to ensure an optimized solution
Liaison with client team members and SAP Concur internal resources to ensure understanding and clear communications. Maintain regular meetings with the client, discuss: goals, priorities, product roadmap, monthly releases and position additional services to optimize their solution
Perform a detailed analysis of system configurations as and when required. Deliver training/knowledge to customers on data imports and extracts in/out of SAP Concur. Work with technical resources where applicable to ensure the necessary infrastructure is in place
Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner
Manage client expectations by understanding the key business drivers and their prioritization. Document detailed functional and technical business requirements from the client. Provide guidance on the translation of these requirements into enhancement requests where applicable
Creating, Monitoring, Updating and Closing Service Administration cases. Assist in identifying usage gaps to increase adoption levels. Develop and maintain functional and technical product knowledge
Fluent English, German is big plus
Experience with Travel Management and/or Online Booking tool is big plus. Knowledge of one or more GDS highly desirable.
1 year experience with SAP Concur Travel Solution preferred.
Experience with Consulting in a client facing environment is desired
Highly developed communication and negotiation skills
Ability to pass a background check. Ability to Travel when required
What we offer?
SAP Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, cafeteria system, different trainings…
We work in one of the coolest office in Prague (just try to google „Concur Prague office“ and you will see:-)) – free gym, ping-pong, table football and many other fun activities.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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