SAP Manager, Adoption Services @ SAP Ariba Job in Prague, Czech Republic

Requisition ID: 185139

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Management

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT US

Do you want to work for a company that is changing the nature of business by transforming business connections into smart cloud-based collaboration? We do this by delivering an unsurpassed experience to our customers, buyer and sellers, and we are looking for a team member to help take customer experience on the Ariba Network to the next level.

Global commerce today requires much more than scanning or faxing key documents such as purchase orders, invoices, and payment remittance. For better commerce, you must establish realtime electronic collaboration with your entire supply base on a global level, so you can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help you match your vendors to existing Ariba Network suppliers and onboard new suppliers, or provide tools for you to manage the process on your own.

Job Description Overview

The Manager off Adoption Services is responsible for the successful execution of enablement programs for Buyer Customers. Enablement programs consist of supplier onboarding, electronic catalog enablement supplier integration on the Ariba Network, supporting the growth of transaction volumes over the Network.

The responsibilities are grouped below under the major areas of: (1) forecasting, capacity, and cost management, (2) services execution, (3) performance management and people leadership, and (4) customer centricity and continuous improvement. The Manager should maintain outstanding peer relations with other Delivery Managers, Operations team members, Sales, Customer Engagement Management, Seller Solutions, and Solution Management.

The role requires some minimal amount of travel to customer sites and other Ariba offices (10%).

Duties and Responsibilities

FORECASTING, CAPACITY, and COST MANAGEMENT:

  • Forecasting global resource needs through communication with Solution Managers, Sales, and Commercial Integration.

  • Allocating resources to incoming projects.

  • Monitoring work load across team members.

  • Achieving team goals by establishing targets, monitoring progress towards those targets, building and maintaining a sustainable work queue, and flexing resources to ensure adequate utilization of resources.

  • Management of production costs through the ongoing monitoring of effort (hours) per project, project duration, project budget, and actual incurred costs.

SERVICES EXECUTION:

  • Monitoring the progress of individual projects, providing support regarding customer management, project strategy and project delivery.

  • Solving problems as they develop and escalating issues as appropriate.

  • Tracking performance relative to defined goals and MBOs.

  • Ensuring team is consistently using and adhering to operating procedures and work instructions.

  • Keeping Leadership up to date on resource needs and project status by ensuring delivery team compliance with reporting and project management tools.

  • Supporting the Account Executives and Solution Consultants in client and sales discussions.

PERFORMANCE MANAGEMENT and PEOPLE LEADERSHIP:

  • Developing and actively monitoring career development plans for team members on assigned team.

  • Providing real-time, coaching, counseling, and mentoring to team members.

  • Writing and conducting performance reviews.

  • Maintaining a qualified and motivated staff.

  • Training for further development of functional expertise and competencies.

  • Managing performance related decisions which include, but are not limited to, employee hiring, promotions, compensation recommendations, and termination.

CUSTOMER CENTRICITY and CONTINUOUS IMPROVEMENT:

  • Ensuring customer satisfaction with services delivered by setting and managing customer expectations and delivery of strategically sound and efficient projects.

  • Ensuring process compliance within the team and consistency with other operating groups.

  • Ensuring best practices are shared amongst team members.

  • Coordinating and leading root cause analyses (RCAs) for all significant quality errors and overseeing the implementation of corrective and preventive action plans identified in these RCAs.

Basic Minimum Qualifications

  • University degree

  • Fluency in English language

  • 7 years of relevant working experience in procurement related areas, and at least 2 years of experience in team management.

  • Minimum of 1-year relevant working experience in Electronic Ordering, Electronic Invoicing

  • Strong understanding of Procurement and Accounts Payable/Receivable functions.

  • Excellent communication and interpersonal skills evidenced through previous management and mentoring experience.

Other Desirable Knowledge/Skills or Experience

  • Experience in Spend Management Technology including Procure to Pay, Electronic Invoicing, and Supplier Network.

  • Well developed analytical skills with formal education, training and/or certification in statistical analysis and financial assessment.

  • Demonstrated ability to obtain and analyze performance management data and metrics.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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