SAP Global External Workforce Center Associate Job in Prague, Czech Republic

Requisition ID: 184917

Work Area: Human Resources

Expected Travel: 0 - 10%

Career Status: Graduate

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually.

The Global Business Services at Human Resources is an organization with 800 employees, delivering end-to-end HR operations to all SAP locations worldwide from two shared services centers in Prague and Manila.

Our highly engaged teams specialize in processing queries from employees, as well as delivering HR processes comprising of all phases of the employee life-cycle, e.g. Talent Acquisition, Onboarding, Data Management, Payroll, Learning and Career Development, Mobility, and Off-boarding. By joining us, you will find a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations, and one motivated global team working together towards shared goals.

The External Workforce Center (EWFC) was established to support managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

This is a fantastic opportunity to join a fast-moving, rapidly growing global team and work with senior leaders and executives across the organisation. The successful candidate will have the creative freedom to come up with new ideas and design content and media that will reach global and executive audiences.

EXPECTATIONS AND TASKS

EWFC Associate Consultants are responsible for fielding phone calls, on-line tickets, and emails from managers, third party vendors, and other SAP colleagues regarding all external worker-related questions.

The Assoc. Consultant will utilize resources available to them to provide timely and accurate answers to inquiries.

Provides consultation to managers to better educate them on the compliant engagement of external workers such as ensuring compliance in data as well as providing guidance on the policies and guidelines around external workers at SAP.

Manage external workforce data & provide reporting guidance and tools for better external workforce transparency and metrics

EWFC Assoc. Consultants are responsible for meeting the established service level agreements while focusing on delivering quality customer service to our end users, responsible for administering process work and project support as assigned.

‎Because the position will involve handling confidential data it will be required that the Assoc. Consultant follow guidelines and policies in managing confidential data.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Customer Service Skills

  • Teamwork and Collaboration

  • Quality Focus

  • Results Driven

  • Excellent written and verbal communication skills

  • Presentation skills is a plus

  • Detail oriented

  • Ability to multi-task and set priorities

  • Comfortable in a fast-paced environment

  • Perfect MS Office knowledge is a must.

  • Experience of working on HR – related projects an advantage

  • Proven ability to engage participants in a virtual environment & facilitate/deliver enablement sessions

  • Aptitude for Continuous Improvement

  • Ability to take initiative and work proactively with a strong focus on execution

  • Knowledge of HR – related system and tools an advantage

  • Strong analytical skills with the ability to report, analyze and interpret data & initiate corrective action

  • Reporting and continuous measurement of impact

  • Ability to build strong relationships with stakeholders

  • Participate in strategic HR projects as required

  • End to end process management

  • 0 < 3 years HR or customer experience

  • Bachelor’s degree or comparable experience, Master’s student is a plus

WHAT CAN YOU EXPECT?

  • Exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.

  • Various and interesting work in brand new fancy offices directly at metro Nove Butovice

  • We believe every employee is a talent and we want to reach your full potential

  • Interesting non-working activities (volunteering, charity, sport events...)

  • Opportunities for professional growth in HR field

BENEFITS

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/ leisure, sick day, generous shares program, etc.

We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring a cinema, uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.

Please include a cover letter with your application.

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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