SAP Business Processes Senior Consultant Job in Pittsburgh, Pennsylvania
Requisition ID: 186075
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Business Processes Senior Consultant (SAP Ariba)
Key Areas of Responsibility and Tasks
Partner management for Ariba Network Service / Solution delivery, i.e.;
Supply Chain Collaboration
Invoice Conversion Services
Alignment with SAP Change Management and SAP Global Learning & Development Teams within the SAP Operational Certification Process
Ongoing assessment and management identification of new implementation partners in alignment with the CVO Leadership Team
Ensuring Effective SAP Ariba Tool Access Levels and Training (Ariba Network, Service Provider, N360, etc.) with Partners while complying with security and legal data protection regulations
Driving future feature release enhancements, improve productivity and allow for additional partner scale
Coordination with commercial integration team to understand prospect buyer customer demands and map to Partner Certification needs
Collaborate and Support Sales/Pre-Sales Activities
Detailed planning of process implementation across all related requirements
Relationship Management - Continuous level of engagement is maintained between you and the Partner
Developing & Supporting Partners; ensure alignment with corporate metrics and NPS scores
Sustain the partner certification processing metrics
Core Tasks may include
Manage contracts with partners
Research new partner services/solutions
Budget Partner Cost
Support or maintain partner relationships
Provides on-going support with partners
Implements processes across all related applications (SAP/non-SAP)
Lead resolution of implementation issues
Supports go live of SE deployment projects (I.e.…Catalog, SCC, Integration, etc.)
Assessment of partner needs
Experience & Language Requirements
Verbal and written communication in English Language
Previously held role within in Supplier Enablement - Preferred but not necessary
Previous experience with supporting or selling a technical or service delivery product
Exposure to Project Management or Training
Experience meeting expected deadlines
Proven ability to manage and adhere to customer timelines
Proven success in working under pressure
Proven ability to be responsive to customer’s requests, emails, etc.
Good understanding of industry specific business processes (if applicable)
Task Oriented Deployment
Project Management Skills
Organizational and Time Management
University degree or equivalent work experience
Professional Training & Certification
Supplier Enablement Training - preferred but not necessary
PMP – Project Management - preferred but not necessary
Consulting Revenue in specific industry or topic area
Profitability as team target
Customer satisfaction or success
Monitor metrics and KPI’s
Travel - 25%
Contribution to reusable content and innovation
Acceptance as trusted adviser at one or more customers
Successful implementations/reference cases/success stories
Has ownership and is accountable for driving and moving partner activities
Contribution to lead initiatives
Continually updates content
Contributes to development and improvement of knowledge by redefining tools and techniques as appropriate
Ability to be both Strategic and Tactical
Demonstrates effective management of escalations
Support pre-sales activities
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com firstname.lastname@example.org at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.