SAP Customer Engagement Executive (m/f) Job in Paris, France

Requisition ID: 177480

Work Area: Customer Service and Support

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Regional (CEE) has responsibility for the daily management of regional Cloud customer accounts, supporting designated campaigns to include account management, engagement and expansion strategies to ensure profitable growth within the customer segment. The focus of this position is to maximize the value for customers and SAP by encouraging adoption and use of the Cloud solution and to ensure that customers deploy and use of all of their entitled subscription software, employing a mix of one to many initiatives and direct engagement. The Engagement team is the primary point of contact for the customer and the Regional CEE is expected to support the teams shared responsibility. This responsibility includes maintaining customer satisfaction through issue mitigation and escalation management for retention of the revenue associated with customers within the regional segment, and effective positioning of the LOB Business value proposition (in order to leverage adoption of our solutions and services necessary to support the customer).

The Regional CEE’s specific responsibilities include:

  • Participating in the development, communication and rollout of team strategies to foster relationships with account key contacts where possible, These include:

  • The implementation and onboarding of customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Deploy the use of the Customer Lifecycle Methodology (CLM)

  • Increasing enablement and customer adoption of solutions that drive value for the customer

  • Expanding business process automation and improvements across the specific Line of business applications

  • Increasing the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have.

  • Tracking customer health, engagement and satisfaction

  • Meet or exceed team goals on revenue and profitability for account segment including but not limited to renewals, solution expansion, license increase and revenue growth.

  • Maintain a close working relationship with other regional business teams (such as SAP and Cloud LOB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.

  • Support team’s role as an escalation contact to facilitate failed escalations for those accounts within their portfolio

  • Help drive successful renewals and support Account Executives to identify growth opportunities

  • Support Digital team efforts that ensure successful onboarding of new customers, confirm ongoing customer account goals, assess progress, align value to realization and strengthen relationships.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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