SAP User Experience Designer Job in Palo Alto, California
Requisition ID: 182856
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ABOUT SAP DIGITAL
SAP Digital’s mission is to make it simple for everyone to do business with SAP – from discovery to adoption, and purchase to renewal. We are working toward an SAP that’s digitally-native and sets the industry standard in customer-centricity and simplicity in doing business.
Businesses expect a consumer-grade, digital customer experience and it all starts with transparency. With this transparency, we are empowering businesses to take control of their digital journey, while creating connected customer experiences that add long-term value. We understand individual roles and tailor the digital experience with SAP to offer customers the information and options they need, when they need them. Buying enterprise software should be as simple as buying a book online, and we bring customers that digital simplicity – complete with SAP’s 45 year history of security, privacy and trust.
We make the latest SAP innovations available digitally, we offer new models like true pay-as-you-go and we’re making all the innovations from our ecosystem digitally accessible as well.
PURPOSE AND OBJECTIVES
The SAP Digital User Experience Designer & Engineer will help ensure the end-to-end experience for our customers. In this role, you will implement the user journey and act as a consultant throughout creation to ensure feasibility. Among the other UX experts on our team, your work will be more-so focused on the technological aspect. Although you are not a coder, coding isn’t a foreign language to you.
EXPECTATIONS AND TASKS
Create experiences towards SAP Digital’s vision which enables anyone to buy SAP and ecosystem offerings throughout the customer journey (be it on SAP.com, in-app, our support portal, or other interaction points)
Deliver design concepts for our implementation teams, working in close collaboration with business stakeholders, to adhere to our end-to-end experience plan (including graphic designs for all steps along the customer journey, developed in HTML and CSS for webpages and html-emails)
Moderate the problem finding, to ideation, to solution design phase of the build process
Moderate workshops, gather input, and manage stakeholders to reach an implementable concept desired by the user
Use analytical skills and judgment to solve problems with limited information such as “someone had an idea” at hand
Tightly collaborate and align on milestones across SAP Digital team: Set and align reliable timelines for iterative user experience prototyping, customer testing, evaluation, and deployment
Foster an open-minded and creative atmosphere based on simply communicating complex matters, transparency, constructive feedback, mutual respect and integrity internally and externally
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Master’s degree in Human Computer Interaction, Computer Science or related field OR self-starter and geek in UX design & engineering
You’re a techy user experience expert, i.e., not solely focused on “just” the artistic or human factors end
Proven track record in digital design for digital commerce or online marketing (we’d love to see your portfolio!)
Superb design skills in Photoshop, Sketch, InVision, and experience of handing over designs to development in HTML with CSS
Understanding of Design Thinking principles and methodology, as you will be moderating discussions with business and technical stakeholders alike
Ability to challenge the status quo, think out of the box, roll up the sleeves and get things done
Eye for detail to include a strong blend of interaction and visual design skills
Understanding of SCRUM and agile methodologies is a plus
3 years of demonstrated expertise and success in designing software and digital commerce
Extensive experience in UI Design and Engineering is a must
Experience in guiding and coordinating external design teams/agencies and internal designers
Experience in working in a highly matrixed organization
Project experience with intercultural teams distributed across multiple time-zones is a plus
0% - 10%
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com firstname.lastname@example.org at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.