SAP SAP Concur Implementation Project Manager Job in Palo Alto, California
Requisition ID: 186629
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Manage remote implementations of SAP Concur’s Travel and Expense service and SAP Concur Invoice for clients. Complete implementations and cases within aggressive timeframe while consistently delivering exceptional levels of work quality and client satisfaction.
Manage entire implementation, acting in the combined role of Project Manager and Functional Consultant. Activities include, but are not limited to: leading project design session(s), understanding and analyzing client business requirements, providing guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site, managing third-party and SAP Concur integrations (eg: credit cards, direct deposit set-ups, audit and other services), training clients and preparing for deployment of service to employees – all within defined timeframe of completion.
Successfully manage multiple/simultaneous implementation projects by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed while adhering to SAP Concur’s SOPs.
Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation.
Meet or Exceed expectations performance metrics in productivity, efficiency and client satisfaction
Communicate client status to Implementation Services Manager, consistently and regularly.
Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
Provide excellent product and process consulting
Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics (eg: product review, documentation updates and new releases).
Contribute to special projects as needed to ensure successful service launches, improved internal processes/methodologies and on-going retention/satisfaction of client base.
Detail all implementation activities in CRM system.
Accurately track project time allocation on a daily basis.
Education, Experience & Training required:
BA/BS or equivalent experience
Minimum of two years’ experience in client-facing implementation/consulting/project management role
Accounting and travel industry background a plus
Familiarity with financial, HR and payroll systems a plus
Job Specific Specialized Knowledge & Skills:
Excellent organization, planning and project management capabilities
Exceptional written and verbal communication skills
Demonstrated ability to learn new concepts quickly
Strong problem-solving skills - ability to critically analyze issues and develop creative solutions
Ability to be self-directed and work independently
Strong computer skills and general technical aptitude
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com email@example.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.