SAP Support Architect Job in Newtown Square, Pennsylvania

Requisition ID: 187040

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Original Posting Date: 06/06/2018


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Title: Support Architect

Location: Newtown Square, PA (and various client sites nationwide)

Purpose and Objective: SAP America, Inc. seeks a Support Architect at our Newtown Square, PA office location and various client sites nationwide to provide evaluation and de-escalation of complex critical customer situations to derive appropriate action plans.

Expectations and Tasks: Management of technical and functional E2E analysis within SAP's SaaS product portfolio including root cause analysis and close collaboration with Engineering and Operations (e.g. on cross-issue management). Tracking and monitoring of technical resolution together with Saas stakeholders. Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e.g. through service plan creations). Orchestration of top issue resolution with all involved key stakeholders including the customer. Securing commitment of all the necessary organizations and levels within SAP. Reporting on critical customer situations as a basis for regular executive level communication. Avoidance of global escalations. Process adherence (CRM maintenance, reporting, back-office interface). 10% travel required to client sites nationwide.

Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Mathematics, Physics, Information Systems or related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience.

Work Experience: Five years experience in Analyzing complex problems, both business process and technology related, and to resolve them by implementing actionable measures; technical and application architecture skills in the SAP SaaS product environment; work in virtual teams across the globe and customers on all levels of their organization; knowledge in at least one of the following technologies: Splunk, JAVA, integration skills; experience with SAP SaaS products (SuccessFactors, S/4 HANA Cloud, Ariba, C4C, ByD, Fieldglass, Concur). 10% travel required to client sites nationwide.

Travel: 10% travel required to various client sites nationwide.

Internal use only: reference code lhrs4262


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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