SAP Support Architect Job in Newtown Square, Pennsylvania
Requisition ID: 184738
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: May 11, 2018
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Location: Newtown Square, PA (& various client sites nationwide)
Purpose and Objective: SAP America, Inc. seeks a Support Architect at our Newtown Square, PA location (& various client sites nationwide) to serve within our Global CoE organization, to understand and proceed on the new business models and operational challenges of SAP's MaxAttention, Active Embedded, and Enterprise Support customers.
Expectations and Tasks: Under the umbrella of MaxAttention Next Generation, provides the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models. In addition to delivering innovations, engages pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand, and define action plans for customer's situation. Supports customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Resolves production down situations and escalations. Ensures customer satisfaction and success, and secures maintenance revenue and protects the SAP brand. Builds supportability features, and standardizes and automates delivery of content. Invents new delivery models. Applies extraordinary technical and application knowledge. Operates to the highest possible engineering standards. 30% travel required.
Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems, or a related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience.
Work Experience: Experience must involve SAP Procurement Architecture and Design; SAP Procurement Processes; SAP Supplier Relationship Management (SAP SRM); SAP Materials Management (SAP MM); SAP Sourcing and Contract Management; Procurement Master Data; Procurement Analytics. Experience must also involve SAP ABAP Programming; SAP SRM and ECC Performance Optimization; and SAP HANA Platform - Data Modelling and Scripting. 30% travel required.
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EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.