SAP Senior Support Engineer Job in Newtown Square, Pennsylvania
Requisition ID: 180475
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: 3/21/2018
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Location: Newtown Square, PA (& various client sites nationwide)
Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, PA location (& various client sites nationwide) to serve within our Global CoE organization. As the Global CoE organization, it is our task and responsibility to understand and proceed on the new business models and operational challenges of our MaxAttention, Active Embedded, and Enterprise Support customers.
Expectations and Tasks: Under the umbrella of MaxAttention Next Generation we provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models. Besides delivering innovations we engage pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer's situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Beside these, we resolve production down situations and escalations. By doing so we ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand. To deliver all that in an efficient way industrialization is a must. We build supportability features, standardize and automate delivery of content and invent new delivery models. Foundation is our extraordinary technical and application knowledge. We bring together engineering talents into a single, global delivery organization, the Global CoE - dedicated to the values and aspirations which unite us in order to deliver the desired outcome, whatever it takes. Our guiding principle, “Customer comes always first", underpins everything that we do on a daily basis, ensuring that we operate to the highest possible engineering standards. 50% travel required.
Education and Qualifications/Skills and Competencies: Position requires a Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field and 5 years of experience; or alternatively, a Master's degree and 3 years of experience.
Internal use only: reference code lhrs4262
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EOE AA M/F/Vet/Disability:
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