SAP Intern - Mission Control Center (Newtown Square, PA) Job in Newtown Square, Pennsylvania

Requisition ID: 188026

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Anticipated Start Date: July 2018

Office Location: Newtown Square, PA

Contract Duration: 6 months

Purpose & Objective of Position

This internship will focus on support of SAP customers and the Mission Control Center (MCC) Leads through engagement reviews, reporting, data analysis, and communications. The candidate will engage with specialists and embedded support teams on technical analysis of customer systems; he/she will engage with MCC leads on customer cases to develop a new understanding of high-level engagements, technical analysis, and a mastery of workplace etiquette and SAP methodology. Candidates will also gain knowledge of SAP products and customers.

Expectations & Tasks

  • Participate with customer reviews, scheduling and generating meeting minutes. Assist and/or host review sessions with SAP Global Services and Support, consulting and account teams

  • Technical analysis on customer data systems

  • Assist MCC Leads with reporting and analysis

  • Maintain CRM cases and monitor engagement action plans for continuous engagement and customer/team involvement

  • Assigned to a Deployment Room to support main initiatives around Cloud and HANA

  • Prepare and deliver a final presentation on one aspect of SAP Global Services and Support

Skills / Competencies

  • Microsoft Office

  • Strong written and verbal communication

  • Knowledge in or ability to learn CSS, CRM

  • Willing to learn and self-driven individual

  • Work well with deadlines and have ability

  • Proven ability to maintain confidentiality

Educational Requirements

  • Currently enrolled in an undergraduate, Masters, MBA or PhD degree program which is applicable to the position

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com areers@sap.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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