SAP Presales Senior Specialist - SAP Customer Experience Solutions, Commerce Job in New York, New York

Requisition ID: 185967

Work Area: Sales

Expected Travel: 0 - 60%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Presales Senior Specialist – Customer Experience Solutions (Commerce)

The person who can keep us on the edge of our seats, while talking about a turkey sandwich, is a truly gifted storyteller – MARGOT LEITMAN

The primary role of the Presales Senior Specialist during an active sales cycle, is to understand and tell the customer’s story, from where they are now (including their pains and challenges) to the achievements we can attain together as partners.

SAP Customer Experience team is looking for a skilled industry expert in Commerce to join our zealous team. The candidate should ideally be based in the Northeastern USA, and be able travel regularly to prospective customer sites across the country, but mainly in the Northeast.


The Presales Senior Specialist is an industry expert in Commerce, and participates in sales cycles as a member of the virtual account team in support of the sales account strategy.

A Presales Senior Specialist for the SAP Customer Experience portfolio (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud and SAP Customer Data Cloud) interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, presentations to the C-suite, and follow-up discussions. In addition to deal support, a Presales Senior Specialist collaborates with sales and industry value engineering teams to plan and execute business development strategies through the use of Design Thinking tools and techniques.

Deal Support

  • Prepare and deliver value-based software demonstrations and executive presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer story.

  • Compose and deliver superior sales presentations covering SAP Customer Experience portfolio (specifically SAP Commerce Cloud) to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences, which can include senior company executives.

  • In advance of a demonstration or key presentations, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.

  • Demonstrate deep knowledge of one or more of the SAP Customer Experience Solutions (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud and SAP Customer Data Cloud) and appropriate industries in order to maintain credibility with prospective customers.

Demand Generation

  • Support one-to-many sales and marketing events both on-site and remotely (eg. NRF and SAP-run marketing events, etc.)

  • Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.


  • 5 years of presales experience is preferred, or 5 years of deep solution knowledge from working with the applicable solution as an end user or business analyst.

  • 3 -5 years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job

  • Demonstrates 5-7 successful engagements leading small teams on small-mid-sized deals

  • Expert knowledge/expertise on end to end processes/solution matching

  • Experience in Commerce processes

  • Excellent presentation and communication skills English: proficient

  • Business level local language: expert


  • Bachelor equivalent: minimum requirement

  • Master equivalent: optional

  • MBA / Ph.D.: optional

  • Location: Anywhere in the Northeast

Be unpredictable, be real, be interesting. Tell a good story. — JAMES DASHNER


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - USA