SAP Intern - Platform Support Administrator Job in Montreal, Canada
Requisition ID: 184958
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVE OF POSITION
Have one dedicated resource that will take ownership of monitoring the queue (which we have SLAs that we want to make sure we didn’t break) , and to schedule customer activities by coordinating between different teams to find the best slot for customer and internal teams and make sure it’s executed as scheduled.
EXPECTATION AND TASKS
Coordinate and schedule activities for application deployment releases with customers and SAP teams
Queue monitoring and management to make sure no tickets remain unassigned or forgotten
Coordinating and creating change tickets for customer go-live activities and handovers
Screening and review of forms attached by customers in the tickets for deployments ahead of scheduled activities to ensure all required information is provided
Coordinate resources from various teams based on requirements
Maintain metrics and reports on success rates of activities
SKILLS / COMPETENCIES
Good communication skills
Soft skills, influencer, responsible, initiative taker
- University degree in related field
Good verbal and written English
Start Date: July 2018
Duration: 12 months
Office Location: Montreal, CA
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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