SAP SAP (Senior) Business Consultant for Digital HCM Core / SAP SuccessFactors for Managed Services Job in Mexico City, Mexico

Requisition ID: 180337

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP, you get your chance to put your ideas into action with maximum impact. Implementing best-in-class operations procedures to manage business processes in cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during operations phase at SAP is the SAP Application Management Service (SAP AMS). The mission of SAP AMS is to maximize customer success in the run phase of SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

The SAP unit, Managed Service Delivery Center Mexico” successfully supports local and global customers from various industries in maintenance, daily operation and ongoing functional support of their SAP business applications.

Our Delivery Center is planning to enhance its capacities for professional delivery management of on-premise, cloud or hybrid customer engagements and is offering the position for a “(Senior) Business Consultant (HCM / SFSF) for Operations Services”.

We deliver for AMS Portfolio of Applications and Technology Services Business unit under P&I - Enterprise Cloud Services. We are an organization engaged in significant growth, driven by serving our customers best.

You can find us at


As a Business Consultant, you work in small, combined teams of Consulting experts and partner companies on customer solutions during operations:

Your tasks will be:

  • Analyzing and resolution of application incidents

  • Performing of changes in alignment with business processes & solution architecture

  • Identify potential improvements

  • Optimize HR business processes and solution architecture and help customers to adopt Best Practices

  • Drive innovation by identifying optimization opportunities in “Human Resources”

  • Work on smaller projects during operations phase

  • Lead projects involving multiple teams, including people from different regions and cultures

  • Work closely with AMS Solution Center team to develop and drive business opportunities for SAP

  • Manage customer challenges and escalations in a proactive and structured manner

  • Support the development of new services and methodologies to drive digital business transformation


  • Degree in sciences (computer, natural, technical) or equivalent work experience

  • Background in key methodologies for efficient deployment and operation of SAP applications

  • Knowledge in the following areas: HR Core, HR Business Processes, HR IT Architecture

  • Profound experience of the implementation of the SuccessFactors product portfolio in at least one of the following areas would be beneficial:

  • Employee Central (EC)

  • EC Payroll

  • Career Side Builder / Recruiting Marketing / Onboarding

  • Performance & Goals

  • Compensation / Variable Pay

  • Succession & Development

  • Solution Architecture

  • Technology & Integration

  • Additional knowledge of one or more HCM core modules is highly appreciated Required skills

  • Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)

  • Excellent presentation, organizational and planning skills

  • Ability to establish solid working relationships with clients.

  • Creative individual with strong networking and customer relationship management capabilities

  • Strong analytical skills, results-oriented and effectiveness in problem-solving

  • Goal-oriented: starts, drives and accomplishes tasks with little direction

  • Ability to present complex information to customers and colleagues in a clear and appealing manner

  • Ability and willingness to actively position new services and solutions using industry network

  • Professional communication and social interaction

  • Excellent verbal and written language skills in English and Spanish


  • A minimum 5 years of relevant work experience, e.g. HR core projects, with a reputed consulting company, system integrator or corporate HR department

  • Awareness of global cultural differences; previous work experience in a multi-national environment preferred

  • Experience in ITIL (IT Infrastructure Library) or other IT Service Management Standard Models


Mexico City




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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