SAP Technical Support Associate Job in Manila, Philippines

Requisition ID: 182930

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

PURPOSE AND OBJECTIVES

SAP is the 19th Most Valuable Global Brand for 2014 ( http://davidroth.com/2014top100/#p=14 ). It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 260,000 customers in 190 countries, including 86% of the Global Fortune 500 and 98% of the 100 most valued brands. 74% of the world’s transaction revenue touches an SAP system ( http://www.sap.com/corporate-en/factsheet )!

The SAP community of employees, partners and customers is vast - the SAP Community Network ( http://scn.sap.com ) has over 2.5 million members and the Americas' SAP Users' Group ( http://www.asug.com ) has over 3,700 member companies in more than 17 industries.

The worldwide Product Support team of 3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better ( https://www.youtube.com/watch?v=qt-kBjcI8y4 )!

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

  • Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.

  • Analyzing complex, real world, unique problems; often working in production environments.

  • Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.

  • Meet, work and talk with colleagues and customers from all around the world!

  • Master SAP software that is being used by industries, governments and multinational companies around the globe.

  • Willing to work during North America business hours

Be part of a small, tight-knit team of professionals

  • Working collaboratively to provide solutions to customers.

  • Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.

  • Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.

  • Get the small startup feel with big enterprise backing.

  • Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.

  • Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION

  • Preferably Bachelor’s Degree in an IT-related course

SKILLS AND COMPETENCIES

Required:

  • Excellent English communication skills (written and oral)

  • Excellent diagnostic and technical analysis skills

  • Ability to assess, plan and troubleshoot while collecting information about the customer issue

  • Basketball or KTV skills are not required but highly appreciated! :)

At least one of the following subject matter:

  • Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)

  • Operating systems (Windows Server, Linux, AIX, etc.)

  • Object-oriented programming (Java, C , ABAP, etc.) and programming logic

  • SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, Successfactors etc.)

Preferred:

  • Experience in troubleshooting distributed systems, including installation, migration and networking

  • Knowledge of business and financial processes

WORK EXPERIENCE

  • Must have work experience in a 24x7 IT or application support environment.

  • Basic understanding of core business processes.

  • Must be able to effectively communicate with SAP customers in English.

LOCATION

  • SAP Philippines, 15F Robinson’s Cyberscape Beta, Ruby Road, Ortigas Center, Pasig City

SAP’S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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