SAP HR Service Senior Consultant Job in Manila, Philippines
Requisition ID: 186550
Work Area: Human Resources
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Recruiter Name: Gillean Mitzi Bangalan
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Global EWFC - Senior Consultant
The External Workforce Center (EWFC) was established to support managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.
This is a fantastic opportunity to join a fast-moving, rapidly growing global team and work with senior leaders and executives across the organisation. The successful candidate will have the creative freedom to come up with new ideas and design content and media that will reach global and executive audiences.
The External Workforce Center (EWFC) Senior Consultants focuses on consultation within the team, colleagues from other departments, and other stakeholders as needed. They will also provide support for managers and vendors, as well as partner with EWFC stakeholders to promote alignment and to support processes and projects driven by the EWFC. Also, will support and may lead global/multi-country projects.
EXPECTATIONS AND TASKS
Build strong partner relationship:
Building relationships to facilitate the support for processes that the team supports. Becoming a "partner" and displaying the benefit of a combined working relationship. Working with vendors and building a relationship with them to ensure we have identified the most efficient and effective process with that vendor.
Work with other team members to share knowledge on topics to ensure cross-training and scalability for all process work. Work with relevant stakeholders to ensure that requirements are met. Keeps up to date with changes in the organization.
Coordinates and supervise the daily activities of the team
Set priorities for the team to ensure task completion
Ensures appropriate External Worker Process Execution:
- Ensure information flow with all departments and functions in SAP, which are involved in External Worker processes execution. Work with both internal and external contacts to assist in process completion or escalation, such as GPO and 3rd Party vendors. Seeks feedback from customers to identify opportunities for improvement. Translates creative ideas into plans and action.
Drive for Improvement & Innovation :
Project management responsibilities to support the migration of new processes and technology or process enhancements.
Participates in RFPs, QBRs, and acts as a liaison between the External Workforce Center and relevant teams on Supplier related topics to drive alignment and to support processes.
Understands scope of process work and the SLAs for each service and is responsible for identifying process enhancement opportunities or gaps, and drives the implementation of process changes to ensure processes are efficient. Is often expert in multiple areas of service delivery work. Because the position will involve handling confidential data it will be required that the EWFC Team Lead follow guidelines and policies in managing confidential data.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Vendor Relationship Management
Customer Service skills
Teamwork and Collaboration
Experience with people management
Excellent written and verbal communication skills
Project Management skills
Able to set priorities and multi-task
Comfortable in a fast-paced environment
Proven ability to engage participants in a virtual environment & facilitate/deliver enablement sessions
Aptitude for Continuous Improvement
Ability to take initiative and work proactively with a strong focus on execution
Knowledge of HR – related system and tools an advantage
Strong analytical skills with the ability to report, analyze and interpret data & initiate corrective action
Reporting and continuous measurement of impact
Ability to build strong relationships with stakeholders
Participate in strategic HR projects as required
End to end process management
MS Office experience
3-6 years relevant professional experience
Bachelor’s Degree or comparable experience, Master’s student is a plus
Excellent communication/customer service skills
Project Management experience is a plus
Vendor Management experience
Bi-lingual skills as needed
Please include a cover letter with your application.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (APJ: Careers.APJ@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations :