SAP HR Service Senior Consultant Job in Manila, Philippines

Requisition ID: 186550

Work Area: Human Resources

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Recruiter Name: Gillean Mitzi Bangalan


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Global EWFC - Senior Consultant

The External Workforce Center (EWFC) was established to support managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

This is a fantastic opportunity to join a fast-moving, rapidly growing global team and work with senior leaders and executives across the organisation. The successful candidate will have the creative freedom to come up with new ideas and design content and media that will reach global and executive audiences.

The External Workforce Center (EWFC) Senior Consultants focuses on consultation within the team, colleagues from other departments, and other stakeholders as needed. They will also provide support for managers and vendors, as well as partner with EWFC stakeholders to promote alignment and to support processes and projects driven by the EWFC. Also, will support and may lead global/multi-country projects.


Build strong partner relationship:

  • Building relationships to facilitate the support for processes that the team supports. Becoming a "partner" and displaying the benefit of a combined working relationship. Working with vendors and building a relationship with them to ensure we have identified the most efficient and effective process with that vendor.

  • Work with other team members to share knowledge on topics to ensure cross-training and scalability for all process work. Work with relevant stakeholders to ensure that requirements are met. Keeps up to date with changes in the organization.

  • Coordinates and supervise the daily activities of the team

  • Set priorities for the team to ensure task completion

Ensures appropriate External Worker Process Execution:

  • Ensure information flow with all departments and functions in SAP, which are involved in External Worker processes execution. Work with both internal and external contacts to assist in process completion or escalation, such as GPO and 3rd Party vendors. Seeks feedback from customers to identify opportunities for improvement. Translates creative ideas into plans and action.

Drive for Improvement & Innovation :

  • Project management responsibilities to support the migration of new processes and technology or process enhancements.

  • Participates in RFPs, QBRs, and acts as a liaison between the External Workforce Center and relevant teams on Supplier related topics to drive alignment and to support processes.

  • Understands scope of process work and the SLAs for each service and is responsible for identifying process enhancement opportunities or gaps, and drives the implementation of process changes to ensure processes are efficient. Is often expert in multiple areas of service delivery work. Because the position will involve handling confidential data it will be required that the EWFC Team Lead follow guidelines and policies in managing confidential data.


  • Vendor Relationship Management

  • Customer Service skills

  • Teamwork and Collaboration

  • Experience with people management

  • Quality Focus

  • Results Driven

  • Excellent written and verbal communication skills

  • Project Management skills

  • Conflict Resolution

  • Innovative Thinking

  • Detail Oriented

  • Able to set priorities and multi-task

  • Comfortable in a fast-paced environment

  • Proven ability to engage participants in a virtual environment & facilitate/deliver enablement sessions

  • Aptitude for Continuous Improvement

  • Ability to take initiative and work proactively with a strong focus on execution

  • Knowledge of HR – related system and tools an advantage

  • Strong analytical skills with the ability to report, analyze and interpret data & initiate corrective action

  • Reporting and continuous measurement of impact

  • Ability to build strong relationships with stakeholders

  • Participate in strategic HR projects as required

  • End to end process management

  • MS Office experience

  • 3-6 years relevant professional experience

  • Bachelor’s Degree or comparable experience, Master’s student is a plus

  • Excellent communication/customer service skills

  • Project Management experience is a plus

  • Vendor Management experience

  • Bi-lingual skills as needed

Please include a cover letter with your application.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (APJ: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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