SAP Collections Analyst Job in Manila, Philippines

Requisition ID: 192211

Work Area: Finance

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The SAP Cash Collections under Global Finance Shared Services resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash flow by driving timely settlement from customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.

The Collections Analyst is working more independently within the relevant collections team. While still working across all standard collections relevant tasks on a defined customer portfolio in cooperation with a senior member of the team, he/she will assume responsibility for additional tasks.

Analysts must be enthusiastic to join SAP. Willing to contribute to its success by embracing our culture and passionate to company’s key competencies: SUCCESS, ACCOUNTABILITY, PROFESSIONALISM, INTEGRITY, TEAMWORK and TRUST.

Key Areas of Responsibility and Tasks

  • Perform monitoring and collection of receivables including overdue receivables

  • Proactively call customers to reassure the time of invoice payment

  • Creation and distribution of dunning letters to customers in a prompt and accurate manner

  • Investigate billing discrepancies and respond to external queries through Dispute Cases

  • Handle a selected group of customers

  • Work closely with both internal & external customers to expedite the collection efforts

  • Investigate A/R impairments and propose Sales Allowances

  • Escalate to management team any problem that holds the collection process to flow

  • Update reports and send the statement of accounts to each customer

  • Support the training of new team members

  • Participate in projects

  • Monitor open dispute cases

  • Follow SAP processes and use application tools available in ISP

  • Support Ad-hoc queries and contributes to projects

  • Contact for external and internal auditors

  • Analyze and investigate dispute cases to avoid complaints in future

SAP Competencies

  • Accounting and collections knowledge

  • Customer focus approach

  • Communication skills (verbal and written)

  • Monitoring of payment behavior of customers

  • Ability to work under pressure

  • Ability to work in an international environment

  • Understanding of SAP´s goals and strategy

  • SAP Employee Competencies

  • IT Principles & data security

  • Partner & Third Party Engagement

  • Quality Focus

  • Results Driven

  • Self-Development

  • Teamwork & Collaboration

  • Operate SAP Financial Processes & Systems

  • Analytics capabilities

  • Good problem solving skills are required

  • Must be a well-organized and self-starter with "can do" attitude

Job Specific Competencies & Skills

Solid problem solving and analytical skills

Good negotiation skills

Good consulting skills for solving the customer requests to provide the best solution for customer and SAP’s interests

Very good in preparing decisions and take decisions in given boundaries

Knowledgeable in Finance and Accounting Concepts

Experience & Language Requirements

At least 2 years of Credit & Collections experience

Experience with SAP ERP or similar platform such as Oracle/NetSuite/QuickBooks/Microsoft is required

Proficient in Microsoft Excel and Word

Willing to work on night shift

Willing to work in Ortigas Pasig City


  • Bachelor degree in Accounting/Finance or related business background



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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