SAP Collections Analyst Job in Manila, Philippines
Requisition ID: 192211
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The SAP Cash Collections under Global Finance Shared Services resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash flow by driving timely settlement from customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.
The Collections Analyst is working more independently within the relevant collections team. While still working across all standard collections relevant tasks on a defined customer portfolio in cooperation with a senior member of the team, he/she will assume responsibility for additional tasks.
Analysts must be enthusiastic to join SAP. Willing to contribute to its success by embracing our culture and passionate to company’s key competencies: SUCCESS, ACCOUNTABILITY, PROFESSIONALISM, INTEGRITY, TEAMWORK and TRUST.
Key Areas of Responsibility and Tasks
Perform monitoring and collection of receivables including overdue receivables
Proactively call customers to reassure the time of invoice payment
Creation and distribution of dunning letters to customers in a prompt and accurate manner
Investigate billing discrepancies and respond to external queries through Dispute Cases
Handle a selected group of customers
Work closely with both internal & external customers to expedite the collection efforts
Investigate A/R impairments and propose Sales Allowances
Escalate to management team any problem that holds the collection process to flow
Update reports and send the statement of accounts to each customer
Support the training of new team members
Participate in projects
Monitor open dispute cases
Follow SAP processes and use application tools available in ISP
Support Ad-hoc queries and contributes to projects
Contact for external and internal auditors
Analyze and investigate dispute cases to avoid complaints in future
Accounting and collections knowledge
Customer focus approach
Communication skills (verbal and written)
Monitoring of payment behavior of customers
Ability to work under pressure
Ability to work in an international environment
Understanding of SAP´s goals and strategy
SAP Employee Competencies
IT Principles & data security
Partner & Third Party Engagement
Teamwork & Collaboration
Operate SAP Financial Processes & Systems
Good problem solving skills are required
Must be a well-organized and self-starter with "can do" attitude
Job Specific Competencies & Skills
Solid problem solving and analytical skills
Good negotiation skills
Good consulting skills for solving the customer requests to provide the best solution for customer and SAP’s interests
Very good in preparing decisions and take decisions in given boundaries
Knowledgeable in Finance and Accounting Concepts
Experience & Language Requirements
At least 2 years of Credit & Collections experience
Experience with SAP ERP or similar platform such as Oracle/NetSuite/QuickBooks/Microsoft is required
Proficient in Microsoft Excel and Word
Willing to work on night shift
Willing to work in Ortigas Pasig City
- Bachelor degree in Accounting/Finance or related business background
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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