SAP Business Manager - Consulting Job in Kuala Lumpur, Malaysia
Requisition ID: 182542
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Key Areas of Responsibility and Tasks
Communicate a clear vision of the future: discuss, explain and actively promote the vision within own team, to peers and customers
Motivate through inspiration and mobilize teams: create a comfortable working environment, establish an atmosphere for discussions, seek for feedback and call for people’s opinions
Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets from the level upon plan, assign targets and set priorities, encourage people to take ownership, be there when necessary to decide, to backup or to help refocus
Actively establish relationships characterized by mutual respect and trust: stimulate individuals to broaden and make use of their network, respect different opinions, diverse cultures and values, work to overcome organizational boundaries and silo thinking, do not accept knowledge hiding
Encourage people to continuously question the status quo and activate their creative and innovative skills: stimulate individuals to think outside established solutions and processes, invite the team to learn from everything, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as coach and guide for individuals to find their right career track, turn active if individuals are passive on their development
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work
Other Management Tasks
Active support in entire Sales and Delivery Engagement·
Ensuring realization of the sector margin targets (consulting)·
Structure, development and effective management of a strong consulting team in the Regions and SAP Consulting·
Visions, analyses, prioritizes facilitates and manages practice activities on a national scale·
Develop and manage practice growth and skill sets·
Lead knowledge management initiatives regarding the development and use of intellectual property·
Support knowledge sharing initiatives (i.e. Focus Groups, FSP Moderators, Mentoring, Education, etc.)·
Managing related budgets & distribution of IO to consultants for practice mgmt initiatives·
Consulting Liaison for Ramp Up/IBU - ensure consulting related KPIs are met
Realization of Region Deliverables including Customer Sat
Supply, Demand and Forecast (skill gap planning) Management
Resource allocation management of Field Services assignments
Coordination of project staffing in close contact with Management
Advanced Event Management
Liaison with Field Services Organization
Harmonize decisions across multiple opinions across competing organizations
Support Field Service Related Systems and other Internal systems (i.e. Portal and servers operating)
Responsible for managing internal projects
Identifying of training needs for strategic areas
Financial Management Reporting based on Utilization, Forecast, and Budgeting
Consulting Services Definition & Maintenance
As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.
Min. 2 years of experience in a Senior or Expert position in the operational business
Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches
Experience in strategic thinking and conceptual design of complex projects & programs
Solid knowledge in a SAP solution and respective industry business process understanding
Experience in customer interaction
Experience in leading virtual teams cross-border
Experience in decision making within own area of responsibility / project
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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