SAP License Compliance Manager Job in Johannesburg, South Africa

Requisition ID: 189680

Work Area: Sales

Expected Travel: 0 - 100%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The recent formation of Global License Audit & Compliance (GLAC) comprised of the audit SSC and the regionally dispersed License Management organization, and policy changes regarding license audits and customer engagements, has led to the standardization and formalization of Audit and License Management practices.

These practices include the local execution of license management and compliance related activities in support of and in response to customer and sales requests. These activities may or may not be related to parallel customer audit activity and may be general in nature or in support of net new name business and therefore unrelated to an existing contract.

These activities can be classified in the following categories:

• Basic Audit Validation

• Enhanced Audit Preparation and Support

• Deal Support (Sales focused)

• License Advisory (Customer focused)

• Extended Rights Management (most commonly customer License Transfer request)

• License Management without Audit (result of public information or account intelligence)

• Sales and Partner Enablement

The primary goals of the License Compliance Manager relate to:

  • Internal Customer Satisfaction

  • Predictable revenue contribution

  • Quality and Alignment

  • Proactive implementation of local initiatives

  • External Customer Satisfaction

  • Ensuring transparency of audit scope

  • Timely and efficient execution

  • Comprehensive resolution

  • Process Adherence

  • Necessary preparation for enhanced audits

  • Accurate and comprehensive record keeping

In order to achieve these goals, the License Compliance Manager must act upon compliance issues identified by the Global License Audit and Compliance as well as identifying and qualifying opportunities through their own initiative. Once qualified the License Compliance Manager will, in collaboration with sales develop and drive the strategy that leads to a successful resolution that balances revenue recovery with customer relationships. It is expected that the License Compliance Manager will manage their own defined territory and depending on the MU may also be required to provide support to other License Management staff in the MU.

Planning and Preparation:

  • Analyze the territory and select correct audit approach for each contract

  • Carry out enablement and awareness with sales and partners as appropriate

  • Maintain own knowledge levels consistent with being viewed as COR for license measurement

  • Identify applicable initiatives that can help to identify compliance exposures

Execution and Governance

  • Align with Internal and External stakeholder on audit plans and compliance initiatives

  • Validate audit findings with reference to detailed analysis of contracts and related documentation

  • Qualify deal revenue potential and deal timing

  • Support for Customer negotiation, dispute resolution and escalation management

  • Ensure timely visibility to regional management of GAF approval: audit clause mods; extended rights; SAP conversions

  • Maintain ongoing alignment with AE’s, GADS and Sales Managers

Competencies & Skills

  • Knowledge of, and experience in, software compliance, software asset management, software auditing or software sales

  • Fluent in spoken and written Local Language plus English (Essential)

  • Experience in customer facing roles including engaging with CXOs

  • Proven track record of target achievement

  • Preferably with knowledge of SAP Classic and or Business Objects and Sybase products & licensing

Experience and Language Requirement

  • 5 years experience in a commercial environment

  • High quality orientation and attention to detail

  • Assertive and credible in dealing with senior level executives

  • Open and collaborative dealing with internal and external customers (team player)

  • Ability to identify & prioritize activities

  • Ability to persuade others of the correct course of action

  • Able to understand at a business process level use scenarios relevant to the customers business

  • Able to relate technical measurements to the business context

  • Ability to work under pressure and deal with ambiguity


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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Successful candidates might be required to undergo a background verification with an external vendor.

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