SAP License Compliance Manager Job in Johannesburg, South Africa
Requisition ID: 189680
Work Area: Sales
Expected Travel: 0 - 100%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The recent formation of Global License Audit & Compliance (GLAC) comprised of the audit SSC and the regionally dispersed License Management organization, and policy changes regarding license audits and customer engagements, has led to the standardization and formalization of Audit and License Management practices.
These practices include the local execution of license management and compliance related activities in support of and in response to customer and sales requests. These activities may or may not be related to parallel customer audit activity and may be general in nature or in support of net new name business and therefore unrelated to an existing contract.
These activities can be classified in the following categories:
• Basic Audit Validation
• Enhanced Audit Preparation and Support
• Deal Support (Sales focused)
• License Advisory (Customer focused)
• Extended Rights Management (most commonly customer License Transfer request)
• License Management without Audit (result of public information or account intelligence)
• Sales and Partner Enablement
The primary goals of the License Compliance Manager relate to:
Internal Customer Satisfaction
Predictable revenue contribution
Quality and Alignment
Proactive implementation of local initiatives
External Customer Satisfaction
Ensuring transparency of audit scope
Timely and efficient execution
Necessary preparation for enhanced audits
Accurate and comprehensive record keeping
In order to achieve these goals, the License Compliance Manager must act upon compliance issues identified by the Global License Audit and Compliance as well as identifying and qualifying opportunities through their own initiative. Once qualified the License Compliance Manager will, in collaboration with sales develop and drive the strategy that leads to a successful resolution that balances revenue recovery with customer relationships. It is expected that the License Compliance Manager will manage their own defined territory and depending on the MU may also be required to provide support to other License Management staff in the MU.
Planning and Preparation:
Analyze the territory and select correct audit approach for each contract
Carry out enablement and awareness with sales and partners as appropriate
Maintain own knowledge levels consistent with being viewed as COR for license measurement
Identify applicable initiatives that can help to identify compliance exposures
Execution and Governance
Align with Internal and External stakeholder on audit plans and compliance initiatives
Validate audit findings with reference to detailed analysis of contracts and related documentation
Qualify deal revenue potential and deal timing
Support for Customer negotiation, dispute resolution and escalation management
Ensure timely visibility to regional management of GAF approval: audit clause mods; extended rights; SAP conversions
Maintain ongoing alignment with AE’s, GADS and Sales Managers
Competencies & Skills
Knowledge of, and experience in, software compliance, software asset management, software auditing or software sales
Fluent in spoken and written Local Language plus English (Essential)
Experience in customer facing roles including engaging with CXOs
Proven track record of target achievement
Preferably with knowledge of SAP Classic and or Business Objects and Sybase products & licensing
Experience and Language Requirement
5 years experience in a commercial environment
High quality orientation and attention to detail
Assertive and credible in dealing with senior level executives
Open and collaborative dealing with internal and external customers (team player)
Ability to identify & prioritize activities
Ability to persuade others of the correct course of action
Able to understand at a business process level use scenarios relevant to the customers business
Able to relate technical measurements to the business context
Ability to work under pressure and deal with ambiguity
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations :