SAP Senior Quality Specialist (Senior Quality Controller) - Incident ticket handling and support Job in Ho Chi Minh, Vietnam

Requisition ID: 170770

Work Area: Software-Quality Assurance

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Recruiter Name: Fanny Huang


As you know, SAP’s vision is to help the world run better and improve people’s lives.

As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your intets, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Team Purpose & Objectives

We have set ourselves the challenging task of further developing the groundbreaking SAP in-memory computing technology over the next years. The latest technologies in the areas of main-memory, multi-core processing, and data management now allow effective in-memory computing, which analyzes business data in real time and combines transactional and analytic functions to significantly improve the performance of existing business processes.

As the basis of the SAP in-memory technology, the SAP HANA database is already widely recognized as an exceptionally valuable element of the SAP software portfolio and will be of crucial importance for the SAP market of the future.

To strengthen SAP HANA with more features being added with highest quality, we are looking for Quality Engineers which help us in all quality aspects of the product

The Opportunity/Job description

As a Quality Specialist in the SAP HANA Delivery team you will work in a cross-function team with colleagues from different SAP locations, the main tasks is focusing on incident ticket handling to support the development team (and customer) to resolve incident ticket in the area of SAP HANA product development and delivery.


  • • Daily monitoring the incident tracking system to coordinate with relevant people (developer, customer, partner .etc.. to analyze and resolve incident ticket

  • • Making meaningful and comprehensive reports as requested

  • • Responsible for analyzing test result and taking appropriate follow-up actions

  • • Proactively participate into quality controlling activity such as analyzing, define, implements and execute test suite/case/plan according to the quality and test strategy

  • • Able to coach teams (Senior) in terms of quality assurance and test related processes, methods and tools.

  • • Contribute to the full development cycle

Required Skills and Experience:

  • • University degree or Master Degree in IT in Computer science or related field

  • • Fluent in English (written and oral) (Daily working in cross-team environment)

  • • Years of experience in software quality: Controlling (QC) and Assurance (QA)

  • • Excellent in analytical and problem-solving skills

  • • Good skill in Database (SQL, Transaction, distributed system .etc.)

  • • Good skill in Linux OS

  • • Experience in source control system and code review process tool like Git, Gerit.

  • • Familiar with bug tracking system and automation tool like Bugzilla, Jenskin .etc…

  • • Skill in scripting language such as Python, Linux shell script, profiler is a big advantage

  • • A knack for debugging and analyzing complex problems

  • • Experience with version control systems (such as Subversion, Git), bug tracking tools (such as Bugzilla, Jira) and continuous integration tools (such as Jenkins)

  • • Advanced with test automation frameworks

A big plus will be skills and experience in

  • • SAP HANA

  • • Using code profilers

  • • Distribution strategies for data

  • • Distributed systems

  • • Experience dealing with customers and handling customer issues

We are looking for candidates who are committed to a technology career path. Your set of application documents should contain a cover letter and tabular CV, copies of the obtained degrees and references (if available).



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations :