SAP Cloud Product Support Associate/Engineer with German - ByD/C4C Job in Galway, Ireland

Requisition ID: 185777

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the Back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Main responsibilities include the following:

  • Analyse incidents, research solutions and provide answers easily understood by customers

  • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels

  • Document solutions to known issues and consulting questions

  • Develop technical solutions to be posted to both internal and external knowledge base

  • Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)

  • Liaising with production management to identify and report application errors

  • Document issues in a CRM system and defects in our engineering tracking tool

  • Act as a liaison between our Product Management and Engineering teams

  • Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product

Technical Skills/Experience:

  • Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field

  • Fluent English & German required: written and oral.

  • Understanding the technical differences between on premise and cloud-based solutions

  • Knowledge in Customer Infrastructure and Technology: Good knowledge of most common operating systems, MS Office Suite and basic networking concepts.

  • Good understanding of mobile devices & technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge.

  • Basic knowledge of a programming language (preferable an object oriented language) would be an advantage.

  • Understanding general use of add-ons, SSL certificates and system communications and security protocols

  • Analytics: Understanding of report capabilities, how report fetches data, customization concepts in analytics and features such as broadcasts, cloud data sources, KPIs would be preferred.

  • Knowledge in business processes would be an advantage.

  • Knowledge in JavaScript an advantage

Personal Skills:

  • Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly

  • Passionate about learning new concepts and technologies

  • Strong analytical and problem solving skills

  • Active team player

  • Ability to work with minimal direction

  • Excellent communication and presentation skills

  • Flexibility with working hours.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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