SAP CIC Support Associate with German Job in Galway, Ireland

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

THE ROLE OF A SUPPORT ASSOCIATE / CUSTOMER INTERACTION CENTRE

As part of the SAP Customer Interaction Centre team, you would primarily be supporting customers via phone, email, chat and webform. You will assist in the prioritisation of customer’s technical cases by analysing the effect on their business from a commercial perspective. In the CIC, you will find yourself in a friendly learning environment where you can grow and develop your career by becoming involved in different sub teams and tasks within the department. You will experience a stimulating environment that supports team work and high work ethic. Joining the Customer Interaction Centre will lay your foundations for a successful career in a team that is results driven and lead by a management team who recognise outstanding performance in members.

Benefits include complimentary tea, coffee, lunch, onsite Costa Coffee and optional membership of the Sports & Social club/events.

EXPECTATIONS AND TASKS

  • You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms.

  • Analysing customers non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.

  • Evaluating from a commercial perspective how the customer’s technical issue affects their daily business processes through gathering comprehensive business impact information.

  • You will assist and educate customers in navigating support pages, teaching them how use software download and license key functions.

  • Collaborating with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively and in a timely manner.

SKILLS AND COMPETENCIES

  • Commitment to provide excellent customer service

  • Passionate and dedicated to being a strong team player

  • Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results

  • Enjoys and thrives on performing multiple tasks and responsibilities at once

  • Flexible to work shifts, weekends and Bank Holidays

EDUCATION AND QUALIFICATIONS

  • Graduate of Business or IT related field

  • Fluency in English & German required with excellent communication skills

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.