SAP Senior Technical Quality Manager Job in Feltham, United Kingdom
Requisition ID: 187936
Work Area: Consulting and Professional Services
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Key Areas of Responsibility and Tasks
General description of SAP Premium Engagements and TQM Purpose
A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Embedded. The aim of this role is to give customers a long term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle.
The content of a Premium Engagement is defined in a contract. The exact scope is getting agreed during regular alignment meetings between the customer, Service and Support Lead or Engineering Architect, TQMs and the SAP Account team. The TQM needs to understand and has to work with several areas of a customer organization:
Customer IT Department:
- Usually the IT department is the main driver inside a customer organization for the Premium Engagement. The TQM has therefore to closely work with and understand the needs of the main stakeholders in the IT department. In the IT department also typically the project leads are located, which are main contact partners for Premium Engagements supporting implementation or maintenance projects.
Customer Business Departments
- To deliver value in the Premium Engagement the TQM has to understand the underlying business requirements of a customer. This includes understanding the “real-live” business of the customer with its requirements coming from the customer’s customers, the competitive market situation, the partner eco-system and the requirements of the end users.
Customer Purchasing Department
- To make sure the customer sees value in the engagement and will continue the engagement, the TQM also needs to understand why the customer has signed the Premium Engagement Contract.
Experience & Language Requirements
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Ability to manage Customer Solutions in top maintenance segment
Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues.
Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
Very good understanding of DBS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers
Communication to Senior management in larger companies
Experience as an onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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