SAP Working Student: Quality Management in the field of ATS Application Management Services Job in Dresden, Germany

Requisition ID: 187363

Work Area: Customer Service and Support

Location: Dresden

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Limited Part Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP Application and Technology Services - provide customers with end2end application management for all their specific SAP solutions across multiple consumption models like On-Premise, Private Cloud (HEC), Public cloud and Hybrid cloud. We guide and support SAP customers migrate to Cloud and accelerate their Innovation adoption whilst ensuring the stability of their core business. For this to be ensured SAP Application Management Services architecture is designed to run Stable Foundation for the SAP centric solution in scope plus proactively drive Innovation and Continuous Improvement for the solution to support the customer’s business.

The process- and quality management team has three primary objectives:

  • Ensuring customer satisfaction by providing a global AMS Service Desk for Monitoring und Dispatching of incoming tickets based on contracted SLA’s

  • Definition and documentation of optimized global delivery processes

  • Definition and improvement of our central control framework for all AMS delivery processes

  • Auditing of internal control objectives (intern and extern)

EXPECTATIONS AND TASKS

In order to even improve our high-quality standards to ensure process compliance in the area SAP Application Management Services, we are looking for a highly motivated working student who - as a member of our team - will focus on the following tasks:

  • Performing monthly tests based on our internal auditing

  • Documenting and tracking the test results

  • Creation of Quality Assurance Tasks in SAP SolMan System

  • Work together with the process owner and quality management to guarantee corrective actions and following-up on the results

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Student of a university or university of applied sciences

  • Preferred fields of study: Business Administration or Business Informatics

  • Fluency in oral and written English

  • Fluency in oral and written German preferred

  • Very good analytical skills

  • Pragmatic

  • Goal-oriented approach to work

  • Team player

  • Very good perception about quality

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe your experience and skills in foreign languages and computer programs/ programming languages.

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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