SAP Customer Support Associate/Specialist for Quality Management EMEA/MEE Job in Dresden, Germany

Requisition ID: 187365

Work Area: Customer Service and Support

Location: Dresden

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.


SAP Services helps customers to Run better with Application Management Services which give customers access to professional SLA based support for their productive solutions. Supportingour growing business we are enhancing capacities in our Global Customer Service Center & Process Office team for Application Management Services. We are looking for a team member who will support in establishing, integrating, enforcing, improving and standardizing internal ITSM procedures for a globally acting team.


  • Project Management Office to support internal initiatives in Global Customer Service Center to improve quality, globalization and standardization in ITSM business area

  • Documenting, tracking and enforcing tasks in the subject of Process Management and Knowledge Management

  • Creating awareness of global standards as well as initiation and tracking of corrective actions in collaboration with topic owner to meet quality assurance and expectations

  • Supporting definition and roll out of standards, partly taking responsibility for selected work packages

  • Documenting of defined standards

  • Supporting and partly executing of internal user trainings (processes and tools)

  • Supporting in de-escalations of critical situations and in preventing of escalations


  • Confident in business discussions in German and English

  • Analytical thinking, recognition and understanding of coherencies and dependencies

  • Well-structured working and ability to prioritize tasks and topics

  • Excellent communication skills

  • Open, friendly and service-oriented behavior on the phone and via email

  • Project management skills

  • Profound knowledge in MS Office and open for working with tools related to modern office communication

  • Ideally successfully completed Bachelor

  • Team player


First work experience after graduation with Bachelor.


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.