SAP SAP Concur Travel Consultant (CFE Senior Consultant) Job in Dallas, Texas

Requisition ID: 183557

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Recruiter Name: Meghan Butterfield

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Title:

Service Administrator - Travel

Job Overview:

The Concur Service Administrator is a designated configuration expert, assigned to assist multiple Concur Travel customers. A successful individual in this position will manage and maintain customer configurations; adding, editing or removing configurable options as necessary.

Responsibilities:

  • Maintaining multiple customer environments on an on-going basis.

  • Balance multiple priorities, to be prepared for future events as well as expected changes.

  • Understand the client’s Travel environment.

  • Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.

  • Manage the expectations of the client by understanding the key business drivers and their prioritization.

  • Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations.

  • Gather advanced functional and simple technical business requirements from client with potential translation into a Solution Suggestion according to client needs and scope of Concur products/services.

  • Configure at a macro level as well as specific features and functionality at a module level.

  • Assist in identifying usage gaps to increase adoption levels.

  • Facilitating manual and automated data imports and exports.

  • Creating, Monitoring, Updating and Closing support cases.

  • Maintain active documentation of what is completed for the client; new functionality review (monthly) site health check (every 4-6 months), case escalations (daily/weekly), enhancement requests (weekly), etc.

  • Ensure completion of deliverables, managing schedules with creative and technical success.

  • Liaison with client team members and Concur internal resources to ensure understanding and clear communications.

  • Consistently communicate project status with Account Management and Concur Advantage management team as needed.

  • Represent the Department on cross-functional teams.

  • Adhere to Concur SOP’s for escalations as needed.

  • Develop and maintain functional and technical product knowledge.

  • Develop and maintain knowledge of Concur’s implementation and support practices and methodologies

  • Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.

  • Be aware of, and comply with, all corporate policies. Qualifications Education, Experience & Training required:

  • BA/BS or equivalent experience is desired

  • Previous experience implementing software and/or hosted software applications strongly preferred

  • Experience with Concur software solutions required

  • Experience with Travel Management and/or online booking tools highly desirable

  • Project Management experience is a plus

  • Management consulting experience is a plus

  • Software design and configuration experience is a plus

  • Technical file integration experience is a plus

  • Consulting in a client facing environment is a plus

  • Spanish or second language fluency is a plus

  • Ability to pass a background checkJob Specific Specialized Knowledge & Skills:

  • Creative solution development

  • Excellent communication and presentation skills

  • Analysis and troubleshooting skills

  • Knowledge of software deployment life cycle and testing practices

  • Strong computer skills / Microsoft Office knowledgeValue Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrityEEO:

  • Equal Opportunity Employer, M/F/D/V.

Physical and Cognitive or Mental Requirements:

Major job activities – physical requirements:

  • Use of computer and keyboard for extended periods of time on most or all workdays

  • Use of telephone – throughout the workday as needed to conduct business

  • Working under time pressure

  • Working rapidly for long periods

  • Communicating and interacting with othersMajor job activities – mental requirements:

  • Multiple concurrent tasks

  • Ability to perform under stress

  • Reading and comprehension

  • Writing

  • Problem solving

  • Confidentiality

  • Customer contactWorking environment (where major activities are carried out):

  • Indoors in an office or control room

Working hours:

  • 40 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness

  • Flexibility as to the specific working hours may be required or available

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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