SAP SAP Ariba_Catalogue Enablement - Buyer Facing Job in Dalian, China

Requisition ID: 187851

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

JOB OVERVIEW

The Catalogue Knowledge Expert manages the deployment and enablement of catalogue content for Buyers and Sellers over the Ariba Network. The role includes the responsibility for the successful execution of the catalogue enablement projects in time and at cost, education of the customers on Ariba Network functionality related to Catalogue Enablement and creation of specific project related education package for Sellers. The Catalogue Knowledge Expert will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the deployment of catalogue content according to the project plan.

EXPECTATIONS AND TASKS

Customer Focus

Delivers high-quality, on-time implementation services on Catalogue Enablement Projects to pilot Sellers utilizing the Ariba Network and cooperates with Supplier Enablement Project Managers and Supplier Managers.

Responsible for creation of Catalogue Enablement specific education materials.

Works with pilot Sellers to support and educate them on the Catalogue Enablement.

Provides issue resolution related to Catalogue Enablement via the Ariba Network.

Support testing process with Sellers and Buyers.

Provide best practices around Catalogue Enablement to Sellers and Buyers.

Configure and assist with catalogue site settings.

Travel to the customer’s location, approximately 30%

Teamwork

Tracks and reports the progress on the Catalogue Enablement Projects.

Proactively escalates issues to Supplier Enablement, Project Managers, Supplier Managers and the Customer Support helpdesk.

Delegate issues to appropriate team/individual.

Desired Skills and Experience.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

University degree (Business and/or Information Technology).

Experience in a specific industry organization (min. 3 years).

Experience on a Catalogue Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager).

Fluent in English, Japanese and any additional Asian language is a plus.

Skills

Excellent verbal and written communication skills & strong customer focus.

Strong analytical and problem-solving skills, conceptual Thinker, Self-Motivated individual.

Strong organizational skills.

Technical understanding and capabilities.

Understanding of Business-to-Business catalogue strategy.

Knowledge of procurement business processes, from requisitioning to payment.

Proficiency in Microsoft Office applications including Project, Word, Excel and PowerPoint.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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