SAP PSA Senior Specialist Job in Chengdu, China

Requisition ID: 189231

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

Partner Service Delivery (PSD) is a global organisation and part of the “Global Channels & General Business” group that manages SAP’s Partner Ecosystem, including Channel Resellers (VAR’s), Service partners (SI’s), ISV’s and OEM partners.

With teams across 5 regional centres, PSD builds and delivers a range of business performance services for SAP partners. With 6,000 partners in the SAP PartnerEdge program, each one benefitting from a personal contact (Partner Service Advisor – PSA) in PSD to coordinate a wide range of services, and an additional 2,000 partners benefiting from a range of support services operated by the team, PSD is at the forefront of the development of SAP’s partner ecosystem across the globe.

For our regional service centre (located in Chengdu, China) that supports the Asia-Pacific-Japan (APJ) and the Greater China (GCN) region, we are seeking a Partner Services Advisor to support the Partner Ecosystem.

The Partner Services Advisor will be assigned with a number of SAP partners, build personal relationships with key partner contacts and provide business services to grow their business performance.

The PSA will orchestrate a range of services and support the entire partner lifecycle. Specially we’re looking for candidate that has good potential to learn within a short timeframe.

In that role, he/she will collaborate extensively with Partner Business Managers in various countries, stakeholders from SAP as well as subject matter experts from the PSD organization.

The role requires strong communication and influencing skills, operational efficiency, business acumen and multi-tasking capabilities.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

  • Fluent English in both written and oral.

  • University Degree/ Business/IT preferable.

  • Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes

  • Creative thinking, willingness and ability to quickly learn new concepts and technologies

  • A pro-active and result-oriented team-player with strong communication skills, passionate about work

  • Ability/openness to work well in a multicultural and multinational environment

  • Able to work independently and take ownership of assigned tasks

  • Quick learner to pick up new skills

  • Experienced IT User – Outlook, Excel, Word, PowerPoint

EXPECTATIONS AND TASKS

  • Develops an understanding of the partner’s business priorities, capabilities, needs & key resources and leverages this to drive the PSD Service Portfolio, so partners’ business can be quickly developed.

  • Manages the Partner on-boarding process (operational set-up and enablement assets) to reduce the time to operational readiness and time to market (First Deal). Including quarterly reviewing and reporting.

  • Providing accurate and timely responses to all partner queries

  • Providing support throughout the whole Partner lifecycle

  • Flexibility is required to work within different project team

WORK EXPERIENCE

  • 1 – 3 years of professional experience in either of the following streams:

  • Operations/ Business Analyst in reputed IT Software Company

  • Experience working in a matrix organized corporation an advantage

  • Sales support or sales operations

  • Partner- / Customer Management

  • Experience in digital media / marketing area is a great advantage

WHAT WE OFFER

Contract Type: Permanent

Job Location: Chengdu, China

Travel Expectations: 0-10%

Additional Information:

Reference code: automatically assigned

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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